Guess i'll post my experience with Rippy Cadillac in NC.
Drove 4.5hrs to them from VA Beach, VA to trade in my 07 Yukon for a 2010 Escalade. Had been dealing with the sales manager for a week over the phone and through email. We agreed on a price for my trade in, and a price for the new truck and I told them I'd be down on Saturday to do the deal.
I get there on Saturday afternoon around 5 or so, and I'm being told the agreed upon price for the new truck will cost me $1500 more and I can take it or leave it. Well after driving 4.5hrs, and getting all hyped up about a new vehicle - they knew they had me by the balls. There was a good 4-5 excuses for the price increase, and they kept telling me it was still a good deal, etc. Even told me they were talking about the wrong truck until I pointed out the stock # was the same. Well I don't care who you are, or what you are selling, when you agree to a price, it's just morally right to stick by it.
Test drove the truck and noticed a few very minor issues. Oh wait the service department is closed? At 5pm on a Saturday. Of course it is. I should not have had to fix these issues, but again, do I not buy it, or buy it and fix them myself. About $50 and an hour labor involved.
Alright suck it up and buy it anyway. I sit down to do the paperwork and tell the sales manager that i'll just pay the additional $1500 out of pocket so my monthly payment is where I figured it up at. No problem he says.
Paperwork was filled out, incorrectly, 5 times. Each time they kept trying to charge me for this or that, including NC tax (In in VA), NC title, etc. Finally we get all that sorted out and I go to pay the $1500. (It's after 6pm closing time now) I'm told they don't accept credit cards for payment. WTF? Ok so not only do I get screwed on paying an additional $1500 but now, after all the paperwork and everything is done, do you bother to tell me that you also want to screw me out of points too? Holy hell and I mad at this point. Offer up my visa check card since they tell me that is ok (but my normal visa is not??). Oh wait, your finance people are gone and cannot run my card. Super. Leave my CC info sitting on their desk the rest of the weekend? I think not. They finally decided to let me call them back on Monday with the info. Great I leave.
About 2 hours from home I realize they neglected to put my keys on the new keys. They took both out of the sales office to do that. Awesome I have no house key, no work key, and no key to my trailers. Its still raining, its dark out, and im even more upset. I was rushed out of the dealership because it was after closing time, and didn't get my keys. I also (my fault) left a portable tire inflator and jumper cables in the back of the trade in. Sweet.
So Monday rolls around, and I'm trying to pay these guys. No they wont accept the info over the phone, they want a picture of my card, front and back, and my drivers license sent to the sales manager via text message. WTF?!? Really, you want me to send my data over unsecured lines? How do I know the guy isn't going to sell off all my info? Not happy about that at all, and feel like im jumping through way too many hoops here. We went back and fourth for a few days on this. Eventually I was told the finance girls cant do anything without me there, and I just stopped replying to the sales guy. I had enough. 2 days later, according to my bank, the transaction was made. Why was that so hard? I'm also told they will mail me my keys and my inflator/cables.
A few days later my keys arrive. That's all.
I keep calling about my inflator and cables. Sales manager keeps blowing me off or not taking my calls.
Finally after 3 weeks I'm concerned that I have not received my title and the temp tags are about to expire. I called the sales manager again to inquire about that. I'm told they cannot give me the title. Well how the hell am I supposed to register the truck??
I finally called back and spoke to someone in the finance dept who got me to a titles dept. The lady was very helpful and said the title was going to be sent to me directly so I could take care of business with DMV. Great. A few days later I get the title. But it isn't signed and DMV will not take it. I call them back and explain the situation, and I'm told they don't sign titles. I've never heard of this before. They ended up sending me a dealer reassignment form a few days later. This worked at my VA DMV. Thank God.
I also explained the last time I called that I STILL had not received my inflator or cables after they were promised to me. I was also promised a copy of all the paperwork I signed, including the credit information. A week later I finally got my inflator and cables, but to this day I have yet to get any of the paperwork I signed.
I'm pretty sure I will never buy another vehicle from Rippy Cadillac. I know their parts dept here has rave reviews, and I really hope those folks have more of a brain than the sales people do. Their parts dept reviews here are the #1 reason I chose to drive 4.5 hrs away to go buy a vehicle from them. Big mistake.
In the end I have the truck, it is registered, runs well, I have my keys / inflator / cables, and I paid a fair price for it. But was it really worth all the extra hassle? Hell no.