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Cadillac Escalade, EXT and ESV Forum - 2007-2014 Discussion, Dealerships - The good and the bad in Cadillac Escalade Forums; Colonial Cadillac in Virginia Beach provided me years of exceptional service and friendly, first-name-basis type of business. I thoroughly missed ...
  1. #16
    GooseDaPlaymaker is offline Cadillac Owners Member
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    Re: Dealerships - The good and the bad

    Colonial Cadillac in Virginia Beach provided me years of exceptional service and friendly, first-name-basis type of business. I thoroughly missed that when I moved and took my 2010 CTS to JC Harris Cadillac in Wilson, NC. Just wanted a hassle-free oil change. What I ended up with was no filters being changed and a salesman harrassing me the whole time about buying a 2011 CTS...lol!

  2. #17
    Bigplay is offline Cadillac Owners Fanatic
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    Re: Dealerships - The good and the bad

    Rickenbaugh Cadillac in Denver CO. One of the best car buying experiences on earth. I've bought 5 of the now 6 six Cadillac's I had there. They have been in business for over 60 yrs and still sell their cars the same way. The Rickenbaugh way.

  3. #18
    Daniel10Slade is offline Cadillac Owners Member
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    Re: Dealerships - The good and the bad

    Kristal Auto Mall @ Brooklyn, NY = suckish!

    Im thinking of going to McGuire Cadillac @ Woodbridge, NJ or City Cadillac @ LI, NY.

    Any thoughts ?

  4. #19
    hannity's Avatar
    hannity is offline Cadillac Owners Enthusiast
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    Re: Dealerships - The good and the bad

    From my experience, even though dealerships are exclusive. The problems I find come from the kind of manufacturer, brand of vehicle so to speak. Dealerships are left to deal with the problems that manufacturers create by cost cutting or lack of respect for the buyer. Or on lack of knowledge of the buyer. I have never owned a Lexus but bought one for my parents and have had a few friends that have owned them and have always heard good things. I have had great C/S when I owned Nissans. Audi's C/S is good. I'm yet to have a problem with my RR so time will tell how that one goes. Bottom line all dealerships are in the business to make money. Where that stems from is how they treat the customer. Some manufacturers have gotten the idea and others still have not. No dealer is perfect and I'm not trying to bad mouth anyone but only on this forum have I seen people get utterly disregarded and disrespected by the dealer/manufacturer and still come back and buy again. C/S, dealers, and manufacturer's will only change if you get their attention. And that is by sales.

  5. #20
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    mitch2264 is offline Cadillac Owners Member
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    Re: Dealerships - The good and the bad

    I would like to add Capital Cadillac in Atlanta to this thread! They have been awesome to work with--from a sales and service perspective. They have been in business since the 1930's in Atlanta. It is cool as they have all sorts of vintage photos around the dealership showing them selling Cadillacs over the years. When we bought our first Cadillac, we were in and out in about 45 minutes!

  6. #21
    mark v. is offline Cadillac Owners Member
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    Re: Dealerships - The good and the bad

    Moore Cadillac in Chantilly,va. has been great! they got several trim items covered for me even though am out
    of warrenty.

  7. #22
    Laneseja is offline Cadillac Owners Member
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    Re: Dealerships - The good and the bad

    Hi I purchased my Cadillac Escalade ESV from Classic Cadillac in Mentor Ohio. At the time (2007) they had the best salespeople who really cared and took lots of time to work out a great deal. Upon my first visit to have the Escalade serviced there because the power tailgate stopped working correctly(it would open on it's own in hot weather unless you turned off the switch in the truck and then the remote would not work to open it) the service manager told me it was the correct operation for the gate, but it was not. I immediately called Cadillac Customer Support, while in the service department, and explained everything, and then forced the service manager to speak to them. I am not sure what was said, but all of a sudden, they gave me a new Cadillac to drive while the Escalade was being serviced, and the truck was immediately pulled into the service shop. I received a call it was complete, and then they admitted there was a short in the wiring harness. From that day forward, I used Classic Buick GMC in Painesville,Ohio who is owned by a different owner (even though it had the same Classic name, it is owned by an owner who really cares) for all my service, and have NEVER had any issue with them. They are the best!(I would have bought the Escalade from them, but they can't sell brand new Cadillacs because they are only authorized by GM to sell Buicks and GMC's). I have bought every vehicle from them since 1992 and never had any service issue with them. I previously used Crestmont Cadillac, but they refused to repair my 1991 Cadillac Brougham under warranty (bumper to bumper) as the power antenna stopped working and they refused to repair it so that's when I discovered Classic Buick GMC who gladly did the repairs without issue. They are really the best!

  8. #23
    Cadillac Cust Svc's Avatar
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    Re: Dealerships - The good and the bad

    Quote Originally Posted by Laneseja View Post
    Hi I purchased my Cadillac Escalade ESV from Classic Cadillac in Mentor Ohio. At the time (2007) they had the best salespeople who really cared and took lots of time to work out a great deal. Upon my first visit to have the Escalade serviced there because the power tailgate stopped working correctly(it would open on it's own in hot weather unless you turned off the switch in the truck and then the remote would not work to open it) the service manager told me it was the correct operation for the gate, but it was not. I immediately called Cadillac Customer Support, while in the service department, and explained everything, and then forced the service manager to speak to them. I am not sure what was said, but all of a sudden, they gave me a new Cadillac to drive while the Escalade was being serviced, and the truck was immediately pulled into the service shop. I received a call it was complete, and then they admitted there was a short in the wiring harness. From that day forward, I used Classic Buick GMC in Painesville,Ohio who is owned by a different owner (even though it had the same Classic name, it is owned by an owner who really cares) for all my service, and have NEVER had any issue with them. They are the best!(I would have bought the Escalade from them, but they can't sell brand new Cadillacs because they are only authorized by GM to sell Buicks and GMC's). I have bought every vehicle from them since 1992 and never had any service issue with them. I previously used Crestmont Cadillac, but they refused to repair my 1991 Cadillac Brougham under warranty (bumper to bumper) as the power antenna stopped working and they refused to repair it so that's when I discovered Classic Buick GMC who gladly did the repairs without issue. They are really the best!
    Hello Laneseja,

    I am glad to hear you found a dealership you have trust in and never had a service issue with. I hope you are still enjoying your Escalade ESV! If there are ever concerns or questions that arise, don't hesitate to contact us via private message. We are here to assist the best we can!

    Sincerely,

    Laura M.
    Cadillac Customer Care

  9. #24
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    2kflhr is offline Cadillac Owners Enthusiast
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    Re: Dealerships - The good and the bad

    I don't buy vehicles very often but purchased my first Cadillac at Arnold Palmer Cadillac (APC), ('87 Eldorado) in Charlotte NC. They relocated to Pineville on the outskirts of Charlotte and there I purchased my second Cadillac ('97 Eldorado). My salesman Tommy Manion who has since retired was very helpfull and very professional. Several years later I purchased a '99 Yukon in 2001 from an individual who had purchased it as a lease off from APC. He kept it a year and then sold it to me. He had purchased the transferable extended warranty from APC so I had it transferred to me. Long story short, After several years I took it to a local Checvrolet dealership for some warranty repairs prior to the warranty expiring and learned the warranty company went belly up so I thought I was left holding the bag. I decided to contact APC and when I explained my delimna they said no problem the warranty was purchsed from here and to bring in and they'll take care of it. The repairs were about over $1800 and they footed the entire bill other than my $50 deductable. THAT IS WHAT I CALL EXCELLENT CUSTOMER SERVICE!. So when I decided to replace the Yukon I called upon Cadillac of South Charlotte (formerly APC) again and purchased a very nice '10 Escalade at a very reasonable price. Joe Tomasello was the salesman and he went out of his way to meet my needs.

    1+ Cadillac of South Charlotte
    Lugz likes this.

  10. #25
    Cadillac Cust Svc's Avatar
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    Re: Dealerships - The good and the bad

    Quote Originally Posted by 2kflhr View Post
    I don't buy vehicles very often but purchased my first Cadillac at Arnold Palmer Cadillac (APC), ('87 Eldorado) in Charlotte NC. They relocated to Pineville on the outskirts of Charlotte and there I purchased my second Cadillac ('97 Eldorado). My salesman Tommy Manion who has since retired was very helpfull and very professional. Several years later I purchased a '99 Yukon in 2001 from an individual who had purchased it as a lease off from APC. He kept it a year and then sold it to me. He had purchased the transferable extended warranty from APC so I had it transferred to me. Long story short, After several years I took it to a local Checvrolet dealership for some warranty repairs prior to the warranty expiring and learned the warranty company went belly up so I thought I was left holding the bag. I decided to contact APC and when I explained my delimna they said no problem the warranty was purchsed from here and to bring in and they'll take care of it. The repairs were about over $1800 and they footed the entire bill other than my $50 deductable. THAT IS WHAT I CALL EXCELLENT CUSTOMER SERVICE!. So when I decided to replace the Yukon I called upon Cadillac of South Charlotte (formerly APC) again and purchased a very nice '10 Escalade at a very reasonable price. Joe Tomasello was the salesman and he went out of his way to meet my needs.

    1+ Cadillac of South Charlotte
    Hi 2kflhr,

    Thanks for sharing your view point on dealerships. I am happy you were treated properly and think the customer service at the dealer was excellent. I am glad when customers find a dealer they trust and want to work with. That is how it should be! If concerns or questions arise, don't hesitate to reach out to us via private message. We are here to assist!

    Sincerely,

    Laura M.
    Cadillac Customer Care

  11. #26
    bigksone's Avatar
    bigksone is offline Cadillac Owners Fanatic
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    Quote Originally Posted by Daniel10Slade
    Kristal Auto Mall @ Brooklyn, NY = suckish!

    Im thinking of going to McGuire Cadillac @ Woodbridge, NJ or City Cadillac @ LI, NY.

    Any thoughts ?
    Agree 100% about Kristal. Never again - for sales or service.

  12. #27
    Cadillac_Fan's Avatar
    Cadillac_Fan is offline Cadillac Owners Fanatic
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    Re: Dealerships - The good and the bad

    DeVoe Cadillac in Naples, Florida, exemplifies the very best of the Cadillac brand and experience. Dick Knesbeck and Tim Blaskovich know how to genuinely treat people. My best experiences and dealings have been with DeVoe and Messrs. Knesbeck and Blaskovich.

  13. #28
    hcvone is offline Cadillac Owners 10000+ Posts
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    Re: Dealerships - The good and the bad

    I have purchased countless Grand Cherokee's and Cadillac's from Burke Buick, Cadillac, Chevrolet, GMC (they used to sell Jeep) they have been in business for 100+ years, and they have always treated us great, been buying cars/trucks/suv's from them since the 80's, they are in South Jersey

  14. #29
    FDU243 is offline Cadillac Owners Member
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    Re: Dealerships - The good and the bad

    Brogan Cadillac in Totowa NJ is great!

  15. #30
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: Dealerships - The good and the bad

    Quote Originally Posted by Cadillac_Fan View Post
    DeVoe Cadillac in Naples, Florida, exemplifies the very best of the Cadillac brand and experience. Dick Knesbeck and Tim Blaskovich know how to genuinely treat people. My best experiences and dealings have been with DeVoe and Messrs. Knesbeck and Blaskovich.
    Hello Cadillac_Fan,

    Thanks for sharing your experience with the dealer. Glad you found a dealership you enjoy working with and have had positive experiences at. Don't hesitate to reach out to us if any concerns or questions arise!

    Sincerely,

    Laura M.
    Cadillac Customer Care

    ----------

    Quote Originally Posted by hcvone View Post
    I have purchased countless Grand Cherokee's and Cadillac's from Burke Buick, Cadillac, Chevrolet, GMC (they used to sell Jeep) they have been in business for 100+ years, and they have always treated us great, been buying cars/trucks/suv's from them since the 80's, they are in South Jersey
    Hi hcvone,

    I am happy to hear you have been treated great at the dealer you mentioned. I love hearing about customer's positive experiences with dealerships. I am sure people around your region will appreciate you mentioning a dealer that is great to work with. I see you have a 2013 CTS-V Coupe. I hope you are enjoying your most recent Cadillac. If there are ever questions or concerns you have, please reach out to us via private message.

    Sincerely,

    Laura M.
    Cadillac Customer Care

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