Question about Cadillac Premium Care Maintenance
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Cadillac Escalade, EXT and ESV Forum - 2007-2014 Discussion, Question about Cadillac Premium Care Maintenance in Cadillac Escalade Forums; I recently bought a new 2011 ESV. I did not buy the new ESV from my local dealer, bought out ...
  1. #1
    surburban99 is offline Cadillac Owners Fanatic
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    Question about Cadillac Premium Care Maintenance

    I recently bought a new 2011 ESV. I did not buy the new ESV from my local dealer, bought out of town.

    The GM dealer I have always used to service my Corvette and Cadillac is an authorized GMC, Buick, and Chevrolet dealer. They are not a Cadillac dealer, but has always done warranty work on my 2008 ESV.

    i like and trust the service department of my current GM GMC, Buick, Chevrolet dealer. I have a local Cadillac dealer, do not trust them, had many bad experiences with this dealer.

    Question is, can the GM dealer I know and trust perform the premium care maintenance that is included with my new 2011 ESV?

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  3. #2
    murphy's Avatar
    murphy is offline Cadillac Owners Enthusiast
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    Re: Question about Cadillac Premium Care Maintenance

    Don't think so..

  4. #3
    hcvone is offline Cadillac Owners 10000+ Posts
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    Re: Question about Cadillac Premium Care Maintenance

    I kind of think they can, I just called and left a voice mail with the owner of our local Chevy dealership, I will let you know what he says

  5. #4
    surburban99 is offline Cadillac Owners Fanatic
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    Re: Question about Cadillac Premium Care Maintenance

    Quote Originally Posted by hcvone View Post
    I kind of think they can, I just called and left a voice mail with the owner of our local Chevy dealership, I will let you know what he says
    Thanks for the assistance!

  6. #5
    murphy's Avatar
    murphy is offline Cadillac Owners Enthusiast
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    Re: Question about Cadillac Premium Care Maintenance

    I know I can't take my Caddie in to local GMC dealer for warranty tweaks which would be just great if I could..but that's here in CDN which may vary from the USA

  7. #6
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: Question about Cadillac Premium Care Maintenance

    Surburban99,
    It will depends on if the dealer has the training and tools necessary to perform the maintenance.
    Hcvone,
    Let us know what the local Chevy dealer says, I am curious.
    Breanne
    Cadillac Customer Service

  8. #7
    hcvone is offline Cadillac Owners 10000+ Posts
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    Re: Question about Cadillac Premium Care Maintenance

    Quote Originally Posted by Cadillac Cust Svc View Post
    Surburban99,
    It will depends on if the dealer has the training and tools necessary to perform the maintenance.
    Hcvone,
    Let us know what the local Chevy dealer says, I am curious.
    Breanne
    Cadillac Customer Service
    Will do, it would surprise me if they could not do the maintenance because they do warranty work on my Caddy's, because the local Caddy dealership went out of business because it was run poorly.

  9. #8
    surburban99 is offline Cadillac Owners Fanatic
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    Re: Question about Cadillac Premium Care Maintenance

    Quote Originally Posted by Cadillac Cust Svc View Post
    Surburban99,
    It will depends on if the dealer has the training and tools necessary to perform the maintenance.
    Hcvone,
    Let us know what the local Chevy dealer says, I am curious.
    Breanne
    Cadillac Customer Service
    Hi Breanne,

    The dealer I like and use is a full size GM dealer with an excellent service department. Midpoint Buick Chevy GMC, in Rocky Mount, Virginia. In reference to your quote about training and tools, etc., all I am talking about is the preferred maintenance that covers the oil changes and the tire rotations.

  10. #9
    nguyennhatquang is offline Cadillac Owners Fanatic
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    Re: Question about Cadillac Premium Care Maintenance

    the Cadillac and the SUrburban is pretty the same...except the engine and some fancy stuff and Magnetic Ride control....
    but anyway...what u will do for maintenance a brand new Cadillac...
    only change oil..brake pad (next 50.000 miles) rotate tire..which any ones can do it without any knowledge..

  11. #10
    hcvone is offline Cadillac Owners 10000+ Posts
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    Re: Question about Cadillac Premium Care Maintenance

    Our local Chevy dealership said they can and will do the PCM

  12. #11
    surburban99 is offline Cadillac Owners Fanatic
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    Re: Question about Cadillac Premium Care Maintenance

    Quote Originally Posted by hcvone View Post
    Our local Chevy dealership said they can and will do the PCM
    thanks!!!!!

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