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Cadillac Escalade, EXT and ESV Forum - 2007-2014 Discussion, Free 2011 Nav Disk in Cadillac Escalade Forums; Whats the email address? do you have to mention the free upgrade they were giving?...
  1. #181
    Ghost Deany is offline Cadillac Owners Enthusiast
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    Re: Free 2011 Nav Disk

    Whats the email address? do you have to mention the free upgrade they were giving?

  2. #182
    mycaddi408 is offline Cadillac Owners Fanatic
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    Re: Free 2011 Nav Disk

    I just got my 2012 CD after being rejected 4 times. All you have to do is call 1-877 NAV-DISC and prompt to go to Customer Service "NOT" the Navigation Dept. Tell them you are getting errors and your local dealer won't help you and told you to call the Navigation Dept. The program was over in 2009 for the free upgrade. You just have to work on them a little. General Motors Customer Service Dept. is the only one who can authorize your Free CD "upgrade". They will put you on hold for around ten minutes and then take your address and send out your new CD as they did for me. I don't see a difference in the 2012 CD. I will take a nice ride tomorrow and post back. I just wonder why the screen doesn't change from day to night when the headlights are turned on, like in my Mercedes.........

  3. #183
    krieghoff is offline Cadillac Owners Fanatic
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    Re: Free 2011 Nav Disk

    From all the posts I have read it seems real easy to get a new disc for free.

    All you have to do is either email or call them then lie to them!

    No wonder this country is in the shape it is in!

  4. #184
    K9Caddy is online now Cadillac Owners Enthusiast
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    Re: Free 2011 Nav Disk

    Yeah, it's sad you have to lie to get something that should be free.

  5. #185
    K9Caddy is online now Cadillac Owners Enthusiast
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    Re: Free 2011 Nav Disk

    ....

  6. #186
    RippyPartsDept's Avatar
    RippyPartsDept is online now Hi, I'm Chris - Please Read My Signature
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    Re: Free 2011 Nav Disk

    Quote Originally Posted by K9Caddy View Post
    Yeah, it's sad you have to lie to get something that should be free.
    what is your rationale for this? ^^

    I'm not trying to be confrontational here, I'm truly interested in why you think this way
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at Rippy Automotive
    Rippy is a Cadillac, Hummer, Saturn & Saab dealership & Official Saab Service Center
    ~~ Family owned and operated in Wilmington, NC since 1946 ~~
    We offer all forum members discounts on parts and freight
    phone: 800-RIPPY-22
    <-- insert standard boilerplate about posts not necessarily representing my employer, etc -->

  7. #187
    K9Caddy is online now Cadillac Owners Enthusiast
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    Re: Free 2011 Nav Disk

    Well, We pay a pretty penny for these trucks, for one. Two, I can buy a $200 Garmin that has lifetime map updates. Three, I shouldn't have to pay $200 for a lousy map update disk, which costs pennies to make!

    On top of all that, the navigation of our unit still blows ass compared to a cheap Garmin. I still get the "drive around the block" BS with the newest disk. Unacceptable. GM's BS at their finest. I don't know about you, but I don't have cash to throw away on a disk that does absolutely nothing. Google maps on my phone works TONS better. Sad.

  8. #188
    K9Caddy is online now Cadillac Owners Enthusiast
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    Re: Free 2011 Nav Disk


  9. #189
    RippyPartsDept's Avatar
    RippyPartsDept is online now Hi, I'm Chris - Please Read My Signature
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    Re: Free 2011 Nav Disk

    yes, the cost of creating a copy of a disc is pennies, but that doesn't mean that it costs nothing to create that master 'gold' disc

    1) the price of the vehicle is irrelevant
    2) competitive devices are alternatives sure, then don't get the in-dash nav
    2a) Lifetime means “until your product’s useful life expires or Garmin no longer receives map Data from NAVTEQ, whichever is shorter.”
    2b) Just because there's a competing product at a cheaper price doesn't mean that GM's product should be cheaper and/or can be cheaper
    which leads to...
    3) how much does it cost to actually create the map disc?
    3a) NavTeq and TeleAtlas and Google are about the only games in town when it comes to map data (and Satellite imagery)
    3b) Google is giving theirs away so the other two pretty much control the market
    and
    4) once you have map data you then have to integrate it into your infotainment system - what are those costs?
    5) plus the overhead and fixed costs of running the nav disc center in the first place (website, call center, warehouse, etc)

    ---

    i'll agree with you that $200 per disc seems to be expensive, but when you shop the comparable discs of other in-dash systems (lexus, bmw, mb, etc) you'll find that GM's pricing is on the lower end
    (you can often find deals on the navdisc website throughout the year for 25%-50% off making it even more affordable)

    ---

    all that said, I really abhor the NavTeq and TeleAtlas based nav systems and just can't wait for the day that GM announces it's partnering with Google for it's Navigation system
    i was really hoping that CUE would be it, but i guess it's good for you to have something to dream for

    ---

    and on top of it all i really don't like using navigation anyway - i'll use a map every now and then to check to make sure i know where i'm going or what my route is going to be, but i never use a turn-by-turn system ... i enjoy driving too much

    ---

    i can understand how someone might think that since they spent $70,000 on an escalade that they should get free nav updates
    but that's like going back to a restaurant and asking for your meal with your wife to be comp'd because a week earllier you rented out their event room and spent a lot of money there
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at Rippy Automotive
    Rippy is a Cadillac, Hummer, Saturn & Saab dealership & Official Saab Service Center
    ~~ Family owned and operated in Wilmington, NC since 1946 ~~
    We offer all forum members discounts on parts and freight
    phone: 800-RIPPY-22
    <-- insert standard boilerplate about posts not necessarily representing my employer, etc -->

  10. #190
    K9Caddy is online now Cadillac Owners Enthusiast
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    Re: Free 2011 Nav Disk

    You are comparing apples to oranges, but to each their own. Not gonna argue with you.

  11. #191
    MrHolland's Avatar
    MrHolland is online now Super Moderator
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    Re: Free 2011 Nav Disk

    Can I get in on this intriguing conversation about theft and lies??

  12. #192
    murphy's Avatar
    murphy is offline Cadillac Owners Enthusiast
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    Re: Free 2011 Nav Disk

    Quote Originally Posted by mrholland View Post
    Can I get in on this intriguing conversation about theft a lies??
    No kidding..I was thinking the same thing.

  13. #193
    K9Caddy is online now Cadillac Owners Enthusiast
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    Re: Free 2011 Nav Disk

    Even though those two components make up our government today, I do not condone them, nor have I lied or tried getting a disk for free. I did however pay the $200 for the 2011 disk, which makes me unhappy when I have the same issues my old 2009 disk had.

  14. #194
    MrHolland's Avatar
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    Re: Free 2011 Nav Disk

    I commend you for properly obtaining your disk!! What type of issues are you having with it?

  15. #195
    K9Caddy is online now Cadillac Owners Enthusiast
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    Re: Free 2011 Nav Disk

    It's the routes... It will route you around the block or make the destination longer to get there. It has some serious flaws in it and I believe they owe me an updated disk with a fix.

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