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Cadillac Escalade, EXT and ESV Forum - 2007-2014 Discussion, Free 2011 Nav Disk in Cadillac Escalade Forums; Originally Posted by RippyPartsDept have you read all 166 previous posts? some forum members got the same response but were ...
  1. #166
    soflarick's Avatar
    soflarick is offline Cadillac Owners Enthusiast
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    Re: Free 2011 Nav Disk

    Quote Originally Posted by RippyPartsDept View Post
    have you read all 166 previous posts? some forum members got the same response but were eventually able to get a free disc... try their methods
    Tried the email through the website route, explaining that the original disc no longer works. We'll see what happens.

  2. #167
    murphy's Avatar
    murphy is offline Cadillac Owners Enthusiast
    Automobile(s): 2009 Cadillac Escalade Platinum
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    Re: Free 2011 Nav Disk

    I bucked up and bought one that arrived today. As they were back ordered from Navteq I bought from Amazon...2012 v10.3..the latest..installed it already..looked like it did a firmware upgrade too.

  3. #168
    asudevilboy80's Avatar
    asudevilboy80 is offline Cadillac Owners Member
    Automobile(s): 2007 Cadillac Escalade
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    Re: Free 2011 Nav Disk

    UPDATE:

    After calling several times and getting nowhere I deciding to go the email route...well it WORKED!

    I sent this email out last night:

    Hi,
    I was just at my dealership getting service done and when I informed them I was having errors with my navigation disk they told me that since I was the original owner of a 2007 Cadillac Escalade that I should have been given a few free upgrades over the years. They told me to contact GM Nav-Disk and you should send me the new 2012 Disk (i know its on back-order, I'm fine waiting). Thanks so much!


    I received this email this morning:

    "Please provide your address for research."


    Well, I am not the original owner and I live in Arizona. I do know that the car was originally purchased in South Carolina. I still sent them my current AZ address and decided that if they make an issue that it was purchased in SC, I'll deal with that as it comes.

    I received this email about 5 minutes ago:

    The disc is out of stock at this time once it becomes available I will
    automatically send you a disc. Conformation No.: ******



    Moral of the story is a little persistence pays off!!

  4. #169
    escalade kidd is offline Cadillac Owners Fanatic
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    Re: Free 2011 Nav Disk

    What is the email adress you sent this to?

  5. #170
    black_asp is offline Cadillac Owners Member
    Automobile(s): 2008 Escalade Black Raven Luxury
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    Re: Free 2011 Nav Disk

    Quote Originally Posted by asudevilboy80 View Post
    Moral of the story is a little persistence pays off!!
    Even if it requires more than just a little persistence, and being really, really nice, and maybe even kissing a little a$$...my free disc works perfectly!

  6. #171
    rolodex04 is offline Cadillac Owners Member
    Automobile(s): Cadillac EXT 2007
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    Re: Free 2011 Nav Disk

    Thanks just made the phone call to GM. They took my vin and sent it on the way a new 2012 nav disk. At first they wanted me to take it to the dealership for a diagnostic. But when I said the key word free upgrade they worked it out.

  7. #172
    krieghoff is offline Cadillac Owners Fanatic
    Automobile(s): ESV
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    Re: Free 2011 Nav Disk

    I just got an email from the nav disc company saying there is a new date for my 2008 ESV.

    I checked my disc and it is 8.3 and the new one is 10.3.

    Has anyone updated to this and should I do it.

    Did anyone see any big changes?

  8. #173
    Nixin's Avatar
    Nixin is offline Cadillac Owners Member
    Automobile(s): '07 Escalade ESV
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    Re: Free 2011 Nav Disk

    Persistence will pay off. DO NOT take "no" for an answer. Hang up and call 'em again.

  9. #174
    uwood's Avatar
    uwood is offline Cadillac Owners Fanatic
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    Re: Free 2011 Nav Disk

    I sent an email and within 24 hours they had one sent out to me. Should be getting here today or tomorrow.

  10. #175
    LAJ1987 is offline Cadillac Owners Member
    Automobile(s): Escalade EXT, Escalade Platinum
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    Re: Free 2011 Nav Disk

    So heres my experience. My disc frequently did not have streets/POI's etc as I assume it was from 2008 even though the dealer told me they put a new one in when I bought the truck (Certified 2008 EXT). After reading this entire thread I made several attempts using different methods. Never got close to getting a free disc. So I purchased one. This thread keeps popping up so I tried one last time. Long story short after being referred to Caddy Customer service this time I was successful. I actually told the truth this time and did not claim to be the orignal owner or have a disc error etc. Just came via UPS.

  11. #176
    RippyPartsDept's Avatar
    RippyPartsDept is offline Hi, I'm Chris - Please Read My Signature
    Automobile(s): 1999 DeVille "Bianca" (white/blue, VIN-Y, 160k)
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    Re: Free 2011 Nav Disk

    your truck was never part of the free disc program (only 2006 & 2007 models were) - so that's probably why you weren't able to get a free disc
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at Rippy Automotive
    Rippy is a Cadillac, Hummer, Saturn & Saab dealership & Official Saab Service Center
    ~~ Family owned and operated in Wilmington, NC since 1946 ~~
    We offer all forum members discounts on parts and freight
    phone: 800-RIPPY-22
    <-- insert standard boilerplate about posts not necessarily representing my employer, etc -->

  12. #177
    LAJ1987 is offline Cadillac Owners Member
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    Re: Free 2011 Nav Disk

    I did get a free disc though. I explained that I owned a used 2008 EXT and still got the upgrade. I am just trying to give Cadillac and the Nav Disc people credit where credit is due.

  13. #178
    RippyPartsDept's Avatar
    RippyPartsDept is offline Hi, I'm Chris - Please Read My Signature
    Automobile(s): 1999 DeVille "Bianca" (white/blue, VIN-Y, 160k)
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    Re: Free 2011 Nav Disk

    the free disc promotion program (that this thread is about) was only for 2006 and 2007 vehicles ... that said, it's still worth trying - as your experience proves
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at Rippy Automotive
    Rippy is a Cadillac, Hummer, Saturn & Saab dealership & Official Saab Service Center
    ~~ Family owned and operated in Wilmington, NC since 1946 ~~
    We offer all forum members discounts on parts and freight
    phone: 800-RIPPY-22
    <-- insert standard boilerplate about posts not necessarily representing my employer, etc -->

  14. #179
    Ghost Deany is offline Cadillac Owners Enthusiast
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    Re: Free 2011 Nav Disk

    You can email them and get a free disk? Whats the email address? And what should you say?

  15. #180
    bigdawgjz88's Avatar
    bigdawgjz88 is offline Cadillac Owners Member
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    Re: Free 2011 Nav Disk

    I tried and was so simple. Emailed saying I had a problem with my disc and told them my dealership said I can request a free one. 2 hours later I got an email order confirmation for a 2012 disc!

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