Cadillac Escalade, EXT and ESV Forum - 2007-2014 Discussion, 2007 Escalade Back Window Shatter Driving on freeway in Cadillac Escalade Forums; I was driving my 2007 Escalade from Los Angles to Orange County last Sunday night at 75-80m/hr with sunroof open, ...
2007 Escalade Back Window Shatter Driving on freeway
I was driving my 2007 Escalade from Los Angles to Orange County last Sunday night at 75-80m/hr with sunroof open, all the sudden I've heard big bang sound and the back window shattered into pieces. First I thought someone was shooting me and when I get back home, I found no bullet holes nor stones. After I check next morning I did find out there's one nut was missing from the back break light T-bar that attach the windows.
After I went to dealer on Monday morning with a long lists of warranty issues ( break noise, battery die after putting emergency light for 30min, driver side air conditioning won't function after 20 min, trip here there pop out), they told me Cadillac is not responsible for the window breaking. I even called the 800 number that told them we are good GM customers, in the last 4 years we bought four GM vehicles (2003 Cadillac SRX - that was a lemon which GM bought back after only 11 month use, 2006 Chevrolet Silverado SS, 2007 Escalade and I just picked up 2008 Corvette a week ago). They still tell me that they can't help me.
Today I had my window installed by local window company, the 2 technician immediately told me that the missing nut was the reason for the window break. The screw will hold the window, without it when car driving over a bump, the back break light t-bar will pop and the window won't get any support. I took some pictures and post here to show.
I was a little bit disjointed by Cadillac support, although the window replacement is only $630 ( I have $100 insurance deduction), I just felt that they don't care about their customers. My wife already told me it's going to be very difficult to get an approval from her to buy another GM vehicles.
Re: 2007 Escalade Back Window Shatter Driving on freeway
I too am not impressed with the Escalade. I found a bunch of fit and finish issues. The roof rack is loose, the plastic that the 3rd brake light is in has not been painted on the leading edge, the drivers seat cooler had a loose wire, I just had to plug it back in. I have a squeek in the engine when its running, I think its the ac compressor but I havent looked yet. Front bumper does not line up very well, but all the cars on the lot were the same.
These are all little issues I know, and it was fine when I had a Tahoe, but I expected alot better in a $60K car. Oh well live and learn. Its still a cool car and sounds great. I just hoped GM would have steped it up for there luxury line.