Dealer may have used wrong transfer case fluid
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Cadillac Escalade, EXT and ESV Forum - 1999 - 2006 Discussion, Dealer may have used wrong transfer case fluid in Cadillac Escalade Forums; So......Long story short; Took my 04 escalade 6.0 with 100k to cadillac to have the transmission, transfer case and differentials ...
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    mangos86 is offline Cadillac Owners Member
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    Dealer may have used wrong transfer case fluid

    So......Long story short; Took my 04 escalade 6.0 with 100k to cadillac to have the transmission, transfer case and differentials drained and filled. On the receipt it says they used P/n 19286293 which is dexron VI in the transfer case. I know from reading around that this shouldn't be used in this transfer case. Called the dealer and he assured me it is fine to use in the transfer case and refused to believe otherwise. What do you guys recommend? I am going to contact the cadillac customer service people that are frequently on this forum but am I safe driving around like so until it gets sorted out? Thanks guys.

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    the cadillac man's Avatar
    the cadillac man is offline Cadillac Owners Master
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    Quote Originally Posted by mangos86
    So......Long story short; Took my 04 escalade 6.0 with 100k to cadillac to have the transmission, transfer case and differentials drained and filled. On the receipt it says they used P/n 19286293 which is dexron VI in the transfer case. I know from reading around that this shouldn't be used in this transfer case. Called the dealer and he assured me it is fine to use in the transfer case and refused to believe otherwise. What do you guys recommend? I am going to contact the cadillac customer service people that are frequently on this forum but am I safe driving around like so until it gets sorted out? Thanks guys.
    That is the wrong fluid as they used that on the hummer h2 due to the different transfer case not sure if it will hurt it or not
    Go to a different dealer and see what they say

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    mikedyk43's Avatar
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    Re: Dealer may have used wrong transfer case fluid

    There is a thread in the stickied DIY section from 2008 that also recommends Dexron VI for the transfer case and I know I have read elsewhere that there was a service bulletin sent out stating that GM was replacing Dexron III with VI. I just did mine not too long ago with it and I'm quite sure your vehicle will be fine. If you want to pursue trying to prove the Cadillac service engineer wrong you can, but the way I see it is if something goes wrong, and the work was done at a Cadillac dealership, you really have no worries that they will be fixing it on their dime.

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    mangos86 is offline Cadillac Owners Member
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    Re: Dealer may have used wrong transfer case fluid

    Thanks guys. I don't really care to prove anyone wrong, just want to make sure my truck is going to be ok.

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    Re: Dealer may have used wrong transfer case fluid

    Quote Originally Posted by mangos86 View Post
    So......Long story short; Took my 04 escalade 6.0 with 100k to cadillac to have the transmission, transfer case and differentials drained and filled. On the receipt it says they used P/n 19286293 which is dexron VI in the transfer case. I know from reading around that this shouldn't be used in this transfer case. Called the dealer and he assured me it is fine to use in the transfer case and refused to believe otherwise. What do you guys recommend? I am going to contact the cadillac customer service people that are frequently on this forum but am I safe driving around like so until it gets sorted out? Thanks guys.
    Hello mangos86,

    I just wanted to let you know I did receive your private message and I will reach back out to you that way so we can continue our interaction.

    Sincerely,

    Laura M.
    Cadillac Customer Care

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    RippyPartsDept's Avatar
    RippyPartsDept is offline Hi, I'm Chris - Please Read My Signature
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    Re: Dealer may have used wrong transfer case fluid

    if you have the NP8 transfer case it takes AutoTrakII fluid
    all others (NP3, NR3 & NR4) take Dexron (originally it was DexronIII but now it's DexronVI since VI supersedes III)
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at Rippy Automotive
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    Re: Dealer may have used wrong transfer case fluid

    On my 2003 the owners manual says to use the dexron ATF in the t-case.

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    Re: Dealer may have used wrong transfer case fluid

    Quote Originally Posted by mikedyk43 View Post
    There is a thread in the stickied DIY section from 2008 that also recommends Dexron VI for the transfer case and I know I have read elsewhere that there was a service bulletin sent out stating that GM was replacing Dexron III with VI. I just did mine not too long ago with it and I'm quite sure your vehicle will be fine. If you want to pursue trying to prove the Cadillac service engineer wrong you can, but the way I see it is if something goes wrong, and the work was done at a Cadillac dealership, you really have no worries that they will be fixing it on their dime.
    I went through this last year when I changed the TC fluid. I ended up using Mobil 1 ATF that says on the label that it meets DEX III-H specifications, what our TC calls for.

    I have a ton of DEX VI in the garage for the transmissions but it seems I can't find any info newer than the bulletins that say not to use DEX VI in transfer cases or manual gearboxes that specify DEX III. There is even discussion on the DIY thread you pointed out that has the same discussion but no resolution. In transmissions it's a no brainer, but the TC and gearboxes are a little different beast.

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    glowe is offline Cadillac Owners Member
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    Re: Dealer may have used wrong transfer case fluid

    Quote Originally Posted by RippyPartsDept View Post
    if you have the NP8 transfer case it takes AutoTrakII fluid
    all others (NP3, NR3 & NR4) take Dexron (originally it was DexronIII but now it's DexronVI since VI supersedes III)
    I too have a 2004 Escalade ,, My transfer case has Borg/Warner insignia on the case and another stamping ,,, AZ91D ,, I was told to use Autotrak II Fluid ( There is red fluid in there right now ) ,,, Can I get some insight on this model transfer case ,,and,,,, if Autotrak II is indeed the fluid to use ??? Cheers
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    RippyPartsDept's Avatar
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    Re: Dealer may have used wrong transfer case fluid

    As I mentioned earlier the RPO codes will tell the tale ... I can check your VIN and decode it to the RPOs if you do not know how to find your RPO codes
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at Rippy Automotive
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