Cadillac Escalade, EXT and ESV Forum - 1999 - 2006 Discussion, High Five to Arnott in Cadillac Escalade Forums; Last year I bought an air suspension pump from Arnott for my 2004 Escalade. A couple weeks ago the pump ...
- 08-22-12 11:35 AM #1Cadillac Owners Fanatic
- Automobile(s): 2007 Black Escalade EXT
- Join Date
- Nov 2010
- Okeechobee, FL
High Five to Arnott
Last year I bought an air suspension pump from Arnott for my 2004 Escalade. A couple weeks ago the pump quit and I wasn't able to reach them until yesterday (I was extremely busy running for County Commission). I called them yesterday and found out that I was 1 week out of warranty. I got a call back this morning from Marvin with Warranties and he told me that they would warranty the unit. I just thought that I would give them a High Five for doing the right thing and taking care of me.
- 08-22-12 11:42 AM #2Originally Posted by Trulytex
- 08-22-12 04:36 PM #3Cadillac Owners Enthusiast
- Automobile(s): '05 ESV Platinum
- Join Date
- Feb 2010
- Sunny South Carolina
Re: High Five to Arnott
My replacement pump failed (from Arnott) just outside of one year as well. I too called them up and they replaced it under warranty.
Albeit I had to pay for a new one, they credited the payment after I sent the first burned up Arnott back, I believe I had to pay shipping, I suppose I should check my records on that.
But shouldn't these pumps last more than a year and a a week or so(?).
- 08-22-12 05:51 PM #4Originally Posted by jnrsesv
- 08-22-12 06:02 PM #5