Cadillac Escalade, EXT and ESV Forum - 1999 - 2006 Discussion, had to take my truck in... in Cadillac Escalade Forums; i had to drop my truck off this morning because the tailgate was falling down. i'd be driving down the ...
i had to drop my truck off this morning because the tailgate was falling down. i'd be driving down the road and it'd just fall. scared the living sh!t out of me when it did it. it sounded like the whole backend was falling off. but it's under warranty so i'm not really worried about it. what pisses me off is they told me last night they didn't have any loaner cars for today and they were already one short. i thought letting me take a cts off the lot for the day would be fine but apparently they thought otherwise. the biggest problem is all the dept. are seperate so service has their own cars and they can't really go take one off the lot. my dad has doen a lot of business with this place and he's going down to complain to the vice-president (he knows him pretty well) they haven't really treated me badly, just haven't treated me great. i guess since mine is used, they lump me into their 'used car owners' and i get the same treatment as the guy who buys a thousand dollar cavalier. oh well, we'll see what happens.
yeah, that's what i was afraid of. but this is the 3 caddy and probably the 10th car may family has bought from them in the last few years. i guess i just feel like with the loyalty we've shown them (buying something a little higher than we could get somewhere else just to give them the business) we feel they could do a little more. i'm not asking for a lot, but when i buy something this nice and 2 days off the lot the tailgate falls down, i would think they'd want to be extra nice.
Automobile(s): 2013 CTSV Coupe , 2012 Escalade, 2014 SRX
H.V., Pa/Town of Webb, NY
Re: had to take my truck in...
That should help, I know the Chevy dealer that I deal with, and purchased 19 cars and trucks from him over 9 years will give me any car on the lot if I need service from them. Have not needed Caddy service yet.
Ooooh, the perils of being over 25. If I was my dealership would be more than happy to give me one, but since im not, I get to walk around the lot, showroom, and service dept., until my car is done. The benefit is that in a little over a years worth of service trips everyone seems to know me as the kid who drives the "regular" White Escalade. Its just not fun waiting when your having a ball joint replaced...
usually my dad gets whatever he wants, but then he bought a cts brand new. i know it sounds like i'm whining a little, and maybe i am but i just feel like i should get a little better treatment than the rest of the used car buyers who spent between 1000-5000 on there's. i spent more than a lot of their new cars on the lot. and i probably spent a couple thousand more than i needed to, but wanted to buy it there.
but don't get me wrong, i'm still really thrilled with the truck and overall i'm happy with the dealership. i'm not upset about anything, just a little bothered they didn't treat as well as i think they could have.
I will be suprised if they find anything wrong. What I found with my Av and it continues with the EXT is that the seal is so tight (not that it keeps out all the weather) that if you don't "slam" it shut it will not completely latch. The same dropping of the gate happened to me the first 2 times I used it, after that using a little more force to close the gate solved the problem.
that's what they said, but i've shut it hard and locked it. i found that about 40-48 hours after i last used the tailgate, it would fall for no apparent reason. i think the right side is not latching. i know there is a problem more than what you said because i thought about that too. but it'll be interesting to see if they write it off or actually really look at it.
Its amazing how nice and friendly these people at the dealers are when you come in to buy a car. But I guess the service and parts people go to a different training seminar when it comes to customer service. Or just a difference in the commission they recieve................ just a guess ?
When I had my escalade, I always got a loaner (actually a dealer-paid rental) during any warranty service and I just turned 23. If they don't have a loaner available they should cover a rental which they should be able to get reimbursed by GM under the Cadillac warranty. Tell them if you thought it was going to be so much trouble you would have bought a Chevy Tahoe.
well i got my truck back. my dad took it in to make sure it got the best service. he got made at the vp of the dealership. i guess he was more upset than i thought. i guess he was mad that he's done so much business there and then they sell me a truck with a defective part. if you didn't touch the tailgate, it would fall after almost exactly 48 hours and once fell when parked, so i would guess they knew something was wrong.
turned out they had to replace all the brakets on the right side of the tail gate and it seals up a lot better now. so now no more worries about my crap falling out the back on the highway