2015 ESV Problems...
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Cadillac Escalade and ESV Forum - 2015+ Discussion, 2015 ESV Problems... in Cadillac Escalade Forums; ...
  1. #1
    dernob is offline Cadillac Owners Member
    Automobile(s): 2015 Escalade, 2014 CTS
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    2015 ESV Problems...

    I've already had many problems with my 2015 Escalade ESV. I bought one of the very first ones at the beginning of April. I have been very tolerant of the problems due to the new model launch. I can handle the little things that go wrong, but now we are down problems that are not being resolved.

    I'm at my whits end, I now wish I had never bought the thing!

    Unlike almost every review I’ve read, I think the ride quality is absolutely TERRIBLE!

    Sure, it's got a silky smooth ride "feel" to it, but drive the vehicle on a road trip for 4+ hours and you will soon learn that it's stiffer than a 3500 pickup truck. The ride literally beats your brains out, and after 4 hours, I am physically worn out from each bump that sends a shock through your body. I should say that we sold our Suburban to buy the ESV. The older models floated like you were on a cloud. I describe the new ride as “solid steel wrapped in velvet”. GM went backwards on the stiffness.

    Additionally, we have a reverberating noise in the back seat when you over large bump. It makes your ears hurt like the bass on the radio is up super loud (radio is off). My kids are actually getting sick riding in the back seat!

    Lastly, when you get out on a concrete surface highway at 70+ mph, there is a rhythmic sensation where the tires feel like they are bouncing down the road. This was amplified because the dealer delivered my vehicle with the tires set to 45-47 lbs of air in each tire. Dealer's suggestion was the tires were too high and said everything was working properly. However, the feeling is still there and I have the tires set at the recommended tire pressure.

    So disappointing compared to the old ride quality!

    Is anyone else having any of these problems?

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  3. #2
    zerdian1's Avatar
    zerdian1 is offline Cadillac Owners Fanatic
    Automobile(s): 15 Escalade ESV, 14 Mercedes, had Vette, Cadillacs, & Chevy
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    Re: 2015 ESV Problems...

    This doesn't sound right. Have you been working with your dealer? Contact the Cadillac Customer Care thread and they should work with your dealer to correct the problems, if they are correctable.
    I ordered the vehicle for our long drives. Hopefully, the symptoms you are having are not going to happen for those of us who have yet to receive our vehicles. Most all the reviews say its a great ride.
    no one has mentioned the problems you have been experiencing.

  4. #3
    714Cadi is offline Cadillac Owners Fanatic
    Automobile(s): '08 Escalade ESV
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    Re: 2015 ESV Problems...

    Quote Originally Posted by dernob View Post
    I've already had many problems with my 2015 Escalade ESV. I bought one of the very first ones at the beginning of April. I have been very tolerant of the problems due to the new model launch. I can handle the little things that go wrong, but now we are down problems that are not being resolved.

    I'm at my whits end, I now wish I had never bought the thing!

    Unlike almost every review I’ve read, I think the ride quality is absolutely TERRIBLE!

    Sure, it's got a silky smooth ride "feel" to it, but drive the vehicle on a road trip for 4+ hours and you will soon learn that it's stiffer than a 3500 pickup truck. The ride literally beats your brains out, and after 4 hours, I am physically worn out from each bump that sends a shock through your body. I should say that we sold our Suburban to buy the ESV. The older models floated like you were on a cloud. I describe the new ride as “solid steel wrapped in velvet”. GM went backwards on the stiffness.

    Additionally, we have a reverberating noise in the back seat when you over large bump. It makes your ears hurt like the bass on the radio is up super loud (radio is off). My kids are actually getting sick riding in the back seat!

    Lastly, when you get out on a concrete surface highway at 70+ mph, there is a rhythmic sensation where the tires feel like they are bouncing down the road. This was amplified because the dealer delivered my vehicle with the tires set to 45-47 lbs of air in each tire. Dealer's suggestion was the tires were too high and said everything was working properly. However, the feeling is still there and I have the tires set at the recommended tire pressure.

    So disappointing compared to the old ride quality!

    Is anyone else having any of these problems?
    Hate to hear things like this dernob... Don't just accept problems like this, go back to dealer and document these problems. At least that way you may have recourse to your state's lemon laws...
    Is your car set to Sport? Maybe ride will change with Comfort setting and reducing your cold psi to 30-32lbs...

  5. #4
    johncel1005 is offline Cadillac Owners Member
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    I'm also having a vibration problem with my premium. It's not a ESV but it's got a terrible vibration in the rear of the vehicle over 70 mph. I already had the dealer look at it. They state the tires are the problem, I guess the two months it sat in Texas waiting to ship may have damaged the tires. Not sure I agree to that theory but we'll fine out Thursday when they install a new set of tires. I'll let you know the outcome.

  6. #5
    sdgc is offline Cadillac Owners Enthusiast
    Automobile(s): 2012 Escalade
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    It's not uncommon to have bad vibration from bad tires from factory. Do they already have a lot of weights on them?

  7. #6
    evois is offline Cadillac Owners Connoisseur
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    Re: 2015 ESV Problems...

    did you have it in sport suspension? I noticed the ride to be a bit stiff in sport mode.

  8. #7
    zerdian1's Avatar
    zerdian1 is offline Cadillac Owners Fanatic
    Automobile(s): 15 Escalade ESV, 14 Mercedes, had Vette, Cadillacs, & Chevy
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    Re: 2015 ESV Problems...

    dernob,
    My Corvette was always in sport and I drove corvette many times several hundred miles at a time for 3 hours and the steering and suspension were always tight, but never felt it was as you describe your ride. Yes my Cadi felt like it was too soft. In the winters up North I always drove an AWD vehicle. The Escalade ESV will allow me to have my AWD, cargo hauler and Cadi in one vehicle.

  9. #8
    johncel1005 is offline Cadillac Owners Member
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    Quote Originally Posted by sdgc
    It's not uncommon to have bad vibration from bad tires from factory. Do they already have a lot of weights on them?
    They have very little weight on them. The dealer already tried to balance them on a road force balancer. The vibration is sever at 78 mph, even if shifted into neutral the vibration doesn't change. That tells me it's definitely a tire, wheel, hub or rear axle. It can't be in the driveline because in neutral if would go away if it was a driveshaft, universal joint, transmission or mounts. I drive in 2 wheel drive with the sport suspension off which really shouldn't matter. I have a Maserati Granturismo that I never take out of sport and it's smooth as glass at 100 +. I have my fingers crossed that the tires resolve the problem.

  10. #9
    hcvone is offline Cadillac Owners 10000+ Posts
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    Re: 2015 ESV Problems...

    The problem is dealerships usually do not balance enough tires to use their road force machine correctly, and many dealership techs are just not good at it, find a good wheel and tire store and your balancing problems will be over, went thru this years ago with the dealerships, of course some are better than others. On a serious note my Escalade's ride is only slightly less rough than my 14' 2500 HD diesel on 22's, on 24's and larger it is a more harsh ride than my HD, on 18's is rides like a Caddy, but I only use them in the winter. If there was a tire issue it would show up on the road force machine, I run these tires up to triple digit speeds without any problems, your truck should be smooth as glass at 70 mph.

  11. #10
    dernob is offline Cadillac Owners Member
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    Re: 2015 ESV Problems...

    I am not driving in sport. Although, there isn't much difference in sport.

  12. #11
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is online now Cadillac Customer Service
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    Re: 2015 ESV Problems...

    Quote Originally Posted by dernob View Post
    I've already had many problems with my 2015 Escalade ESV. I bought one of the very first ones at the beginning of April. I have been very tolerant of the problems due to the new model launch. I can handle the little things that go wrong, but now we are down problems that are not being resolved.

    I'm at my whits end, I now wish I had never bought the thing!

    Unlike almost every review I’ve read, I think the ride quality is absolutely TERRIBLE!

    Sure, it's got a silky smooth ride "feel" to it, but drive the vehicle on a road trip for 4+ hours and you will soon learn that it's stiffer than a 3500 pickup truck. The ride literally beats your brains out, and after 4 hours, I am physically worn out from each bump that sends a shock through your body. I should say that we sold our Suburban to buy the ESV. The older models floated like you were on a cloud. I describe the new ride as “solid steel wrapped in velvet”. GM went backwards on the stiffness.

    Additionally, we have a reverberating noise in the back seat when you over large bump. It makes your ears hurt like the bass on the radio is up super loud (radio is off). My kids are actually getting sick riding in the back seat!

    Lastly, when you get out on a concrete surface highway at 70+ mph, there is a rhythmic sensation where the tires feel like they are bouncing down the road. This was amplified because the dealer delivered my vehicle with the tires set to 45-47 lbs of air in each tire. Dealer's suggestion was the tires were too high and said everything was working properly. However, the feeling is still there and I have the tires set at the recommended tire pressure.

    So disappointing compared to the old ride quality!

    Is anyone else having any of these problems?
    Hello dernob,

    I am very sorry to hear that the ownership experience of your ESV has been unsatisfactory. If you could please PM me your VIN, mileage, dealership, and contact information, I would be happy to reach out to your dealership and discuss these concerns with them. I look forward to hearing from you.

    Have a great night,

    Austin J.
    Cadillac Customer Care

    ----------

    Quote Originally Posted by johncel1005 View Post
    I'm also having a vibration problem with my premium. It's not a ESV but it's got a terrible vibration in the rear of the vehicle over 70 mph. I already had the dealer look at it. They state the tires are the problem, I guess the two months it sat in Texas waiting to ship may have damaged the tires. Not sure I agree to that theory but we'll fine out Thursday when they install a new set of tires. I'll let you know the outcome.
    Hi johncel1005,

    I am glad to hear that you are working with your dealership to resolve this vibration concern. Please keep us posted on your visit Thursday and if the issue is resolved. If you have any questions or concerns in the meantime, please feel free to PM me.

    Enjoy your evening,

    Austin J.
    Cadillac Customer Care

  13. #12
    perlmane is offline Cadillac Owners Fanatic
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    Actually, if a heavy weight sits on toes to long, they get flat spots that cause issues. Usually, though, the flat spots work their way out by driving on them. Usually, however, is not always.

  14. #13
    johncel1005 is offline Cadillac Owners Member
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    Well like I expected, the tires didn't fix the problem. Of course, it took the dealer till 4pm to figure out there is something else causing the vibration at 70mph. I hope to have the answer tomorrow. This is really disappointing !!!

  15. #14
    714Cadi is offline Cadillac Owners Fanatic
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    Re: 2015 ESV Problems...

    Quote Originally Posted by johncel1005 View Post
    Well like I expected, the tires didn't fix the problem. Of course, it took the dealer till 4pm to figure out there is something else causing the vibration at 70mph. I hope to have the answer tomorrow. This is really disappointing !!!
    John,
    This problem may be similar to one experienced by some previous gen (W221) S-Class owners, many experienced vibration @ highway speeds around 70mph... Is there steering wheel vibration too? MB forums speculated ad nauseum that it was wheel or tire related... Unfortunately, don't think the problem was solved in many cases...
    Cadillac should replace every part until problem is solved, including entire suspension and axle if need be...

  16. #15
    perlmane is offline Cadillac Owners Fanatic
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    Did they check the wheel bearings?

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