Any other owners experience these ELR issues?
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Cadillac ELR Forum Discussion, Any other owners experience these ELR issues? in Current Cadillac Vehicle Discussion; - When I go to Settings --> Display --> Turn Off Display, the screen doesn't remain off when the A/C ...
  1. #1
    Blastphemy is offline Cadillac Owners Fanatic
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    Any other owners experience these ELR issues?

    - When I go to Settings --> Display --> Turn Off Display, the screen doesn't remain off when the A/C is set to 'Auto,' 'Eco,' or 'Max.' If the A/C is turned 'Off,' then the Center Stack Display properly remains off, even after temporarily turning on for the reverse camera and after shutting off then restarting the car. Sometimes the screen will stay off with the A/C set to 'Min.'

    - When I select an album to listen to from my iPod using the steering wheel controls with the Center Stack Display set to something other than Audio, the C.U.E. system correctly plays the songs on the album in order. But if I turn off the car and then restart it 15-30 minutes later, the song sorting frequently reverts to "All Songs" alphabetically, so after the current song finishes, the next song alphabetically (from all songs on the iPod, not just the ones on the selected album) plays next, and so on.

    - C.U.E. frequently can't pull up the currently-playing album information on the Center Stack Display if it was selected from the steering wheel with the Center Stack Display set to something other than Audio. To reproduce this problem: with the Center Stack Display on something other than Audio, use the steering wheel controls to browse by album and select a track; select Audio from the home screen of the Center Stack Display; then press the Browse icon to the left of the currently playing song to see if the C.U.E. system can load the list of songs on the album.

    - Changing iPhone/iPod audio tracks via the "Seek Up" and "Seek Down" steering wheel controls is frequently very sluggish, especially if skipping multiple tracks.

    - The ELR doesn't sort album/song titles property (by ignoring "The," "A," and "An" when one of those is the first word in a title). So every artist and every song whose name begins with 'The' are all listed together in the alphabetical list under 'T'.

    - If music on an iPhone or iPod was being played in the car via USB, then I disconnect the device and change the current track to something else, then reconnect the device, the car instead plays the last track the car was playing, not the track I changed to while disconnected.

    - If I mute the audio system before making a Bluetooth phone call, the audio inexplicably un-mutes when I hang up the call.

    - The 'A/C Off' button functions as a toggle instead of just an off button, so if I press it when the A/C is already off, it inexplicably turns on the A/C.

    - When browsing Media from the 5-Way Controller on the steering wheel, there's no way to quickly jump to the tracks on the album (or artist, or genre, etc) currently playing. Instead, when you press the right 5-Way Control button to access the media menu, you have to start all over (e.g., Browse --> Albums --> album name --> tracks).

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  3. #2
    Blastphemy is offline Cadillac Owners Fanatic
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    Re: Any other owners experience these ELR issues?

    Some updates from my own testing of these issues:

    Quote Originally Posted by Blastphemy View Post
    When I go to Settings --> Display --> Turn Off Display, the screen doesn't remain off when the A/C is set to 'Auto,' 'Eco,' or 'Max.' If the A/C is turned 'Off,' then the Center Stack Display properly remains off, even after temporarily turning on for the reverse camera and after shutting off then restarting the car. Sometimes the screen will stay off with the A/C set to 'Min.'
    One workaround I've found for this is holding down the Audio power button until the system shuts off. The Center Stack Display will then show a clock on a black background, and you're still able to access Climate controls and the Navigation maps as needed. However, you won't be able to listen to any music.

    Quote Originally Posted by Blastphemy View Post
    When I select an album to listen to from my iPod using the steering wheel controls with the Center Stack Display set to something other than Audio, the C.U.E. system correctly plays the songs on the album in order. But if I turn off the car and then restart it 15-30 minutes later, the song sorting frequently reverts to "All Songs" alphabetically, so after the current song finishes, the next song alphabetically (from all songs on the iPod, not just the ones on the selected album) plays next, and so on.
    This behavior seems to happen most consistently when I shut off the car with the Climate screen on the Center Stack Display.

    Quote Originally Posted by Blastphemy View Post
    C.U.E. frequently can't pull up the currently-playing album information on the Center Stack Display if it was selected from the steering wheel with the Center Stack Display set to something other than Audio. To reproduce this problem: with the Center Stack Display on something other than Audio, use the steering wheel controls to browse by album and select a track; select Audio from the home screen of the Center Stack Display; then press the Browse icon to the left of the currently playing song to see if the C.U.E. system can load the list of songs on the album.
    I've had a difficult time duplicating this problem. It happened over and over the past week, but now that I'm actively trying to cause it to happen, it won't hang up. I don't know what confluence of events lined up perfectly to cause this bug, but I can't seem to find the procedural order again. I'm sure it'll start doing it again once I get the car back from the dealership!

    Quote Originally Posted by Blastphemy View Post
    The ELR doesn't sort album/song titles property (by ignoring "The," "A," and "An" when one of those is the first word in a title). So every artist and every song whose name begins with 'The' are all listed together in the alphabetical list under 'T'.
    That should have been written, "The ELR doesn't sort Artists properly" so that anyone who likes their songs sorted including the initial article wouldn't fixate on the whole alphabetical thing at the expense of confirming the bug.

    Quote Originally Posted by Blastphemy View Post
    If I mute the audio system before making a Bluetooth phone call, the audio inexplicably un-mutes when I hang up the call.
    Now I can't reproduce this behavior. Can anyone else reproduce it? I have no idea what changed in my car to resolve this issue.

    Quote Originally Posted by Blastphemy View Post
    When browsing Media from the 5-Way Controller on the steering wheel, there's no way to quickly jump to the tracks on the album (or artist, or genre, etc) currently playing. Instead, when you press the right 5-Way Control button to access the media menu, you have to start all over (e.g., Browse --> Albums --> album name --> tracks).
    This is also a problem on the main Audio screen for me. Even if it's showing the album on the right and I select it, it just takes me back to the current track playing instead of showing me the tracks on the currently playing album. Unless, of course, I selected the album from the Audio screen, but then I still have to select "Browse" and "Album" and then the Album name to show the tracks. Very inefficient, the C.U.E. system is.

  4. #3
    Blastphemy is offline Cadillac Owners Fanatic
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    Re: Any other owners experience these ELR issues?

    It's really amazing how many ELR features are not documented in the Owner's Manual, Personalization Guide, or C.U.E. Manual (if you even got a C.U.E. manual with your ELR).

    For example, did you know you could tap the digital clock in the upper right of the Center Stack Display to pull up a black screen with a faux analog clock? Unless that feature is described somewhere without using the word "clock," then Cadillac apparently didn't feel that it was important enough to let anyone know about it because it ain't in any of the manuals that I could find.

    There are many other ELR features and procedures I've come across that Cadillac didn't document anywhere, which is perplexing. Is Cadillac turning into Apple (including a bunch of secret settings and then forcing people to buy third-party self-help books to learn about them)?

  5. #4
    DetroitELR is offline Cadillac Owners Member
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    I'm having a similar issue with the CUE Audio whereas I have songs playing from an SD card, and when I hold the power button until the audio stops playing and the faux analog clock shows up, the song continues to play even though you can't hear it. If you turn the audio power back on you can clearly see that the track timer has advanced or even gone on to the next song.

  6. #5
    jeiler9865 is offline Cadillac Owners Member
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    I bet bulletin pi1126c is someplace I would start at least

  7. #6
    Blastphemy is offline Cadillac Owners Fanatic
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    Re: Any other owners experience these ELR issues?

    Do you have any additional information about that bulletin?

  8. #7
    FloridaMatt is offline Cadillac Owners Member
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    Re: Any other owners experience these ELR issues?

    Pi1126c is the bulletin my dealer listed as being the reference for a software update that corrected my center display going blank after shifting out of reverse. It would not surprise me to find that some other fixes might be rolled up into that update.

  9. #8
    Huey Driver is offline Cadillac Owners Fanatic
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    Re: Any other owners experience these ELR issues?

    New to the forum, just figured I would check with the members before I took mine in.
    When I test drove the car last weekend, we couldnt get the CUE screen to work when we touched it. It was on and displaying, but seemed frozen. Changing radio stations worked with the steering controls.
    I signed the lease Monday, and yesterday, the same thing happened again. It worked in the morning, but when I went out mid-day, it was 'frozen'. But I could do normal things through voice input (except select charging screens) and the display would show updates when I changed radio volume or adjusted A/C controls using the center stack.
    The dealer still has the CUE system they ordered from the weekend incident, so wants to change it out today. I think its a digitizer problem, but seems to be related to heat. I was parked in the sun yesterday, and the CUE glass was almost too hot to touch when I got in. I tried covering it on my subsequent stops, but it didnt cool down much. When I got in the car later that night (it was dark and cool) the screen was working fine again.
    Like I said, they are going to swap it out. But I'd just as much prefer to avoid that if it wont help. I'd suspect that people down south would be quite vocal about this if it was systemic problem...
    Just one more reason I need a sunshade!

  10. #9
    dagger is offline Cadillac Owners Member
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    Wow, sorry to hear about these issues... We've only had our ELR for 6-7 weeks, so it is basically new... We've had zero issues, flawless performance.

  11. #10
    Huey Driver is offline Cadillac Owners Fanatic
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    Re: Any other owners experience these ELR issues?

    After a morning in the Virginia sun (meaning, not really that bad) it happened again yesterday. After a couple hours driving with AC on, it was back to normal, but very slow to respond for the first few minutes I tried it. I had put a piece of paper hanging down over the CUE screen that directed most of the center stack air conditioning onto the screen. Later that day, after a few hours in the sun, it was unresponsive again, but fine when I drove it later in the evening after dark.
    Same thing again today after sitting in the sun.
    I am confident they will find the problem, but hope they dont just start swapping parts hoping to find the issue.

  12. #11
    Blastphemy is offline Cadillac Owners Fanatic
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    Re: Any other owners experience these ELR issues?

    If it helps you to know, my ELR is frequently in the Southern California 100-degree sun and then C.U.E. system never fails to initialize and display on both screens. Hopefully your dealership can fix that quickly for you.

  13. #12
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: Any other owners experience these ELR issues?

    Quote Originally Posted by DetroitELR View Post
    I'm having a similar issue with the CUE Audio whereas I have songs playing from an SD card, and when I hold the power button until the audio stops playing and the faux analog clock shows up, the song continues to play even though you can't hear it. If you turn the audio power back on you can clearly see that the track timer has advanced or even gone on to the next song.
    Hello DetroitELR,

    I know I'm replying to this thread a little late, but are you still experiencing an issue with the CUE system in your vehicle? Please let me know if I can assist in anyway. Just shoot me a PM.

    Katie O.
    Cadillac Customer Care

    ----------

    Quote Originally Posted by Huey Driver View Post
    After a morning in the Virginia sun (meaning, not really that bad) it happened again yesterday. After a couple hours driving with AC on, it was back to normal, but very slow to respond for the first few minutes I tried it. I had put a piece of paper hanging down over the CUE screen that directed most of the center stack air conditioning onto the screen. Later that day, after a few hours in the sun, it was unresponsive again, but fine when I drove it later in the evening after dark.
    Same thing again today after sitting in the sun.
    I am confident they will find the problem, but hope they dont just start swapping parts hoping to find the issue.
    Hello Huey Driver,

    I believe you reached out on the Volt forum trying to gather feedback and I replied to it this morning. I am happy to provide additional support while working with the dealership. Please let me know if you have any questions. You can send me a private message here or on the EV forum. Either way, please keep us updated!

    Katie O.
    Cadillac Customer Care

  14. #13
    Huey Driver is offline Cadillac Owners Fanatic
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    Re: Any other owners experience these ELR issues?

    Last update, the service adviser said he was mistaken and GM had told them to swap a module as the first try. Since that didnt work, they were going to replace the screen/digitizer this time. Hopefully I can pick it up this afternoon....

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