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Cadillac Forums: Frank Kent Cadillac Great Service!
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Old 03-19-09, 05:43 PM
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Frank Kent Cadillac Great Service!

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I just wanted to give the folks at Frank Kent Cadillac a big atta boy! We drove my 2008 DTS from Northern Virginia (DC) to Dallas-FW last week. Started hearing a buzzing/humming sound in the car on Saturday and had the idiot lights on the stabiltrack and anitlock brakes going off and on intermittently coming back from Mira Vista Country Club. Called Frank Kent Cadillac and chatted with service Advisior Manny Martinez. Took the car to them Monday afternoon....

Manny arranged for a loaner car for us from their private fleet of cars, and got the car repaired. It turned out the noise was a defective front wheel hub assembly which they replace. They checked both sides as a precaution...but only the left was bad. Drove the car back last night with no problems. Glad I took it in because for those of you who live down there...a break down between Dallas and Texarkana would make for a long wait!

Again, my hats off to the folks at Frank Kent who work there...super nice...super dealership....clearly Cadillac First Class treatment all the way!
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Old 03-19-09, 07:36 PM
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Re: Frank Kent Cadillac Great Service!

Frank Kent Cadillac is the dealership I use all the time.
I live about 10 minutes from them.

I have met Manny a few times. Nice guy.
Bruce is my regular service adviser.

Texas Jim
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Old 03-19-09, 08:51 PM
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Re: Frank Kent Cadillac Great Service!

Just a reminder to Jim about his post in the STS forum re Cadillac reliabilty:

Why should a reasonably new Cadillac (no matter what the model) have to go in for a wheel hub fix?

Your post about the number of problems you have encountered with your DTS, versus the number of posts about how great your Performance model is, confuse me. What is the greater influence on sticking with Cadillac: either it runs greatm drives great, or has you buying the GMPP?

My only reason for asking is that I, like the O.P. on the STS forum, am wondering whether to stick with Caddies when it's time to move on. Right now, my wife's buying experience and general dealer treatment from M-B have me impressed, and then there's the JD Power list out today about Jaguar being the most reliable (go figure, huh?) so I'm really trying to get a well-rounded perspective on where we are these days...
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Old 03-19-09, 11:02 PM
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Re: Frank Kent Cadillac Great Service!

Quote:
Originally Posted by hazcaddy View Post
Just a reminder to Jim about his post in the STS forum re Cadillac reliabilty:

Why should a reasonably new Cadillac (no matter what the model) have to go in for a wheel hub fix?

Your post about the number of problems you have encountered with your DTS, versus the number of posts about how great your Performance model is, confuse me. What is the greater influence on sticking with Cadillac: either it runs greatm drives great, or has you buying the GMPP?

My only reason for asking is that I, like the O.P. on the STS forum, am wondering whether to stick with Caddies when it's time to move on. Right now, my wife's buying experience and general dealer treatment from M-B have me impressed, and then there's the JD Power list out today about Jaguar being the most reliable (go figure, huh?) so I'm really trying to get a well-rounded perspective on where we are these days...

First I will say...I REALLY like my Cadillac.
It rune great...drives great and is, without a doubt, the best long distance, high speed, highway cruiser I have ever owned.
I have been buying cars since 1961, and have owned a bunch of them since then.

I will in all likelihood, buy another one in about two and a half years.

I have had a few problems with both this one and my other 2006 DTS.
The problems have been fixed, I have no current problems, but I don't feel that a $54,000 Cadillac should have had that many problems in the first place.

THAT is my complaint. More problems than it SHOULD have had.
THAT is the reason I bought the GMPP...because of the prior problems and since I plan on keeping another two and a half years.

By then it will have about 100,000 miles, (or more) and I figure it will have one or two more problems before the 100,000 mile mark and in addition, the GMPP gives me a little peace of mind.

As I said earlier...I have had other Cadillacs that were NEVER in the shop, even after owning then for several years. They were probably the most trouble free cars I have ever owned.

But...that being said, I like a BIG car and the DTS Performance Sedan "FITS" me. I have bad knees and hips and it is real hard for me to find a car I can drive all day without being so stiff and sore at the end of the day that I can hardly walk.

There are not many in this size class that FIT me for that amount of money. Unless they change the seats and make them uncomfortable to me...I will be looking for a CERTIFIED 2010 DTS Platinum Performance about the time the 2011's come out.

I have bought a LOT of new cars in the past. The one I have now is probably my last new one.

At my age, I probably will not buy another new one. I will look around and find a real nice CERTIFIED one that someone else took the first year depreciation hit on.

Then I will buy it and be happy with my "NEW" (to me) Cadillac.

Texas Jim

ps: sorry to get so long winded...didn't mean to write a book, but I do love my Cadillac.
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Old 03-20-09, 11:57 AM
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Re: Frank Kent Cadillac Great Service!

I have to agree with Jim on this. I have owned Devilles or DTS's since 1988. Overall I have had very few problems. I usually run them up to a 100K miles before I trade them in and feel that for the dollars I have spent that Cadillac overall is a great value.

My wifes 06 DTS has 42000 miles and the only issue we have had has been burnt out headlights....which I beleive is a function of the DRL's running all the time and a lot of night miles and we are just burning them out faster.

I am viewing this hub problem as a fluke...and I expect that I will get great service and reliability from my 08 Cotillion DTS. I drove it back 1325 miles after the repair, got great gas mileage and had absolutely no problem.

I know a lot of Mercedes owners that have spent a ton of money keeping them running....for example after 5000 miles I am down 1/2 quart of Mobil 1....that is outstanding oil usage and points to the fact that the drivetrains in these cars are really rock solid.

Drove back with the cruise set at 75 MPH and averaged about 24.5 MPG for 1300 miles...I am sure if I had held it to 55 she would have gotten over 27MPG!

We looked at the Big Jag sedan when we bought the 06...big bucks on the front end and they depreciate worse than anything out there!

For the money...I think Cadillac is a great value!
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