I've given up on yet another Southern California Cadillac dealership. Some of you may recall the two shocking
incidents I had with Mark Christopher Cadillac over my oil filter that had been tightened with channel lock pliers or the like, and on a separate incidence, their reluctance to replace a battery that was clearly defective. But thanks to many on this forum, Mark Christopher Cadillac's reputation was thoroughly destroyed as the service advisor that I was dealing with attempted to save face by posting on that very thread, which of course only further propagated the thread's popularity, which eventually earned itself as being the number 2 link to appear on Google when one searched for "Mark Christopher Cadillac." It currently occupies the fourth position. Never underestimate the power of the internet.
My story with Crestview Cadillac (of West Covina, not Rochester) goes back to my first mistake of purchasing my car from those retards and my initial frustration with them as they told me that the CTS-V doesn't come with a factory alarm. In any case, after the two disastrous cases with Mark Christopher, I decided to try Crestview's service to see if it would be any better than Mark Christopher's. My initial impressions were good, but after receiving my car back the first time, I quickly realized that they must have had the new guy who was just promoted from car washer work on my V.
Long story slightly shorter, my sunvisor was replaced due to the fabric peeling from under the Homelink unit, but the idiot forgot to plug it in. One would think they would've at least flipped the mirror to check to see if the vanity light worked but that is asking too much, especially when GM pays so little for warranty work. The worst of it was that I brought my car in for a loud rattle coming from the rear suspension area. They replaced the shock certain that it was fixed. Sure enough, on the drive home the rattle was there and just as loud. So I take it back for the sunvisor and the rattle, and they argue with me that the rattle has to be gone because they were certain it was the shock. Turned out that whoever worked on the car didn't tighten the shock properly and it was still rattling.
So, like an idiot, I take my car back to them a few weeks ago for the whine, the sunvisor yet again, traces of oil leakage around the oil pan, sunroof rattle, door panel rattle, NAV unit peeling, grease leaking from the driveshaft (no joke, and the replacement driveshaft seems to have eliminated the clunk
but made the 6th gear whine far worse) and a loose A-pillar; basically just maintenance stuff for a GM.
So I get the car back and they claim the whine is due to the GM wheel hop bushings that they didn't even know were made by GM and if I want to argue about it then they will just send out Larry Marvin (who I was later informed by this forum is now at Saab), the sunroof rattle is normal and there is nothing GM will do about it without the regional reps approval, the loose A-pillar is also normal and the door panel rattle which is so apparent on any type of bumpy road they claimed they could not reproduce. They also tried to blame my B&M short throw shifter for the whine saying that the foam is missing (complete BS, in fact I've added more foam), and my Falken RT-615's claiming that they are far noisier than the runflats, which is not true also. But they did do something about the traces of oil by resealing the oil pan.
While I appreciate their meager efforts, the last straw that finally compelled me to warn my V brothers of the incompetence that is Crestview Cadillac, is the fact that their resealing of my oil pan has resulted in a full blown oil leak! After my experiences with these goons, I do not believe that it is at all premature or with presumption that I bestow upon them the title of, "The Kings of Incompetence."
Kings of Incompetence - Crestview Cadillac (SoCal) 
