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Thread: Customer Service at Hendrick Chevrolet Cadillac in Monroe, NC was exceptional!

  1. #1
    lizzies is offline Cadillac Owners Member
    Automobile(s): CTS 4
    Join Date
    Mar 2014
    Age
    32
    Posts
    3

    Red face Customer Service at Hendrick Chevrolet Cadillac in Monroe, NC was exceptional!

    I Purchased A Cadillac Through Hendrickcars.Com With Low Miles And Still Cadillac Certified, But Felt A Shimmy When Turning The Steering Wheel. To Make A Long Story Short, They Found Metal Shavings In The Back Differential Fluid (It Is The AWD CTS), AndIt Is Still Being Worked ON. So Far, I Have Had A Very Positive Experience With Their Service Department, And Wanted To Share My Experience In The Event Someone In NC Is Looking For A Cadillac Service Department. They Diagnosed It Quickly, And Set Us Up With A Courtesy Car Through Enterprise. Enterprise Was Very Slow, However, That Is No Reflection On How Great We Were Treated From Hendrick Chevrolet Cadillac. As Of Now, They Are Awaiting A Part They Ordered, And If It Comes Back Good As New And Without The Shimmy I Felt, I Would Give These Guys 5 Stars. They Are Wonderful, So If You Need Somewhere To Go Relatively Near Monroe, NC, Go There. We Drove 45 Minutes To Get There, ButIt Was Worth The Drive.


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  3. #2
    Join Date
    Mar 2010
    Location
    Detroit, USA
    Posts
    12,711

    Re: Customer Service at Hendrick Chevrolet Cadillac in Monroe, NC was exceptional!

    Hello lizzies,

    I am glad to hear of your satisfaction while working with your dealership. If you would like to further discuss your situation and keep me updated after you hear back from your dealer next, please feel free to send me a private message. I am here to assist anyway that I can!

    Regards,

    Laura M.
    Cadillac Customer Care


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