At first I was a big fan. They used to treat me really well. They all got kinda excited when I came in , they would show the new people the water/bubbler system I have in my trunk, they were fond of the fact that this little girl had a Cadillac Tattoo and truely gave me good service, great rental (Escalades) when I wasn't even old enough to rent a car from Enterprise. They would keep my car safely in their garage when I went of vacation and really we great.
Well, the last time I went there..............they have totally changed. I went for a 20 point safety inspection and to change my headlights. First of all I had an appointment as well and I was there at 7:30 ( when they open) At 12:30 pm when my car was ready I got my bill and a list of $900 dollars worth of things I "needed" for my car. To start off, they charged me $98 to change my headlights ( I have already purchased the bulbs at an earlier time.) Yes they may have flat rated it for 1 hour of labor. But when I origionally asked them about a pricve they said "don't worry, it's a quick liitle job and wont cost much". To me $98 costs a lot. They told me I need an oil filter - I had just got mine replaced 2 weeks prior. They said I needed a new oil valve gasket - nope just got mine fixed 1 week prior. When I asked about the 20 point saftey inspection ( oil level , belts etc.) They were like, "ummmmm, yeah I think so."
That is my experience. Anyone else?