At first I was a big fan. They used to treat me really well. They all got kinda excited when I came in , they would show the new people the water/bubbler system I have in my trunk, they were fond of the fact that this little girl had a Cadillac Tattoo and truely gave me good service, great rental (Escalades) when I wasn't even old enough to rent a car from Enterprise. They would keep my car safely in their garage when I went of vacation and really we great.
Well, the last time I went there..............they have totally changed. I went for a 20 point safety inspection and to change my headlights. First of all I had an appointment as well and I was there at 7:30 ( when they open) At 12:30 pm when my car was ready I got my bill and a list of $900 dollars worth of things I "needed" for my car. To start off, they charged me $98 to change my headlights ( I have already purchased the bulbs at an earlier time.) Yes they may have flat rated it for 1 hour of labor. But when I origionally asked them about a pricve they said "don't worry, it's a quick liitle job and wont cost much". To me $98 costs a lot. They told me I need an oil filter - I had just got mine replaced 2 weeks prior. They said I needed a new oil valve gasket - nope just got mine fixed 1 week prior. When I asked about the 20 point saftey inspection ( oil level , belts etc.) They were like, "ummmmm, yeah I think so."
There is a Massey Cadillac here in North Carolina, I don't think they are related, I know that there is a group of chain Cadillac Dealers with a name of Massey, but I took my 94 Concours there for a Water pump Replacement and they charged me 500.00 and didn't even check the hoses, so they failed on the next saturday and I had to pay a Firestone Tire Place 100.00 to replace them. I started back going to J.C. Harris Pontiac-Cadillac-Isuzu in Wilson, NC. 70.00 per hour but well worth it.
I carry the 81 Seville to Rippy Cadillac-Hummer in Wilmington, NC, as they specialize in 67-85 GM FWD Cars, and have a HUGE stock of NOS GM parts from that era.
Massey Cadillac Orlando is owned or managed by the Sonic Automotive Group, which I think is out of Indiana. I've been dealing with their service department for about a year and I find it is generally good. Massey is also a Vogue Tyre dealer. The one thing they really need is a better location out on the interstate. The salesman are good but the sales manager and finance guys are typical. You can't believe what they tell you and even after the deal is done they try to come back and change it. Still, I would buy another car there. I understand David Maas, which is part of another automotive group, is trying to get a Cadillac dealership for northern Seminole County. That would be a lot closer to me.