Frank Shirey Cadillac, Oak Lawn, IL

[RERM]

Good looking dealership, everyone smiles and greets the customers. The service department is inmaculate, I mean it looks like an operating room. and, at least the service advisor that took care of me, Kenneth Kolb, was a true professional. I'm very, VERY impressed with them. Only thing I did not like was, they returned my car without washing it.

However their look, and their treatment of customers was A-1.

[digitalcaddie]

For those in Chicago-land, avoid Cadillac of Naperville. I needed a second FOB for my car so I get a quote from them: $60 if you buy their FOB and they program it for you for free. I say "I can get a FOB off eBay for $10, how much to program that one?" They reply "$60 to program an outside FOB". I say "the seller says he'll include programming instructions" and the dealer claims "it won't work...you need a $2000 computer that only dealers have to program the FOBs." I go with the guy from eBay, programmed the thing myself with no computer and everything works fine. So either Cadillac of Naperville is trying to hose me over or they don't know their Cadillacs.

Different occasion. My alternator goes out so I ask the guy at the service department at Cadillac of Naperville for a quote. I don't remember what price he gave me, but it was high so I asked whats up with that. He says you have to drop the A/C compressor to get the alternator out which is a good chunk of labor. So I go to my local mechanic and the job did take him a while cuz he had to move the radiator, but definitely not the A/C compressor. So once again Cadillac of Naperville was either lying to me or they don't know their cars...either way that's NOT who I want to give my biz to/NOT who I want working on my car. DON'T DEAL WITH CADILLAC OF NAPERVILLE.

[hugo]

Originally Posted by RERM

Good looking dealership, everyone smiles and greets the customers. The service department is inmaculate, I mean it looks like an operating room. and, at least the service advisor that took care of me, Kenneth Kolb, was a true professional. I'm very, VERY impressed with them. Only thing I did not like was, they returned my car without washing it.

However their look, and their treatment of customers was A-1.

I agree 100 %. I took my new STS in because the cruise control was only working about half the time and got prompt courteous service. It took a full week to get it fixed but they gave me a new Cadillac loaner so no problem. They didn't wash my Caddy either but it really didn't need it.

[southsider]

Originally Posted by RERM

Good looking dealership, everyone smiles and greets the customers. The service department is inmaculate, I mean it looks like an operating room. and, at least the service advisor that took care of me, Kenneth Kolb, was a true professional. I'm very, VERY impressed with them. Only thing I did not like was, they returned my car without washing it.

However their look, and their treatment of customers was A-1.

I remember a friend of my dad praising Shirey Cadillac back in the 60s!! Great to see good service has continued for over 40 years!