I recently acquired a 2006 Cadillac STS. This car was brought into Canada from the USA.
I had a few things I wanted my local dealer to look at and repair.
1st off I needed the 2 key fobs re programmed as # 2 was not fully functioning.
2nd I needed the driver side lumbar looked at as it was only going up. I also asked them to look at why the driver seat was wiggly.
After keeping my vehicle for 4 hours the dealer came back to me with the following:
Sorry we can not re program your key fobs as this vehicle came into Canada from the USA and therefore can not be done.They charged me $195.00 to tell me this.
They then told me my lumbar switch needed to be replaced and that I needed a whole new driver side seat rail at a cost of $800.00 plus labor to install! They billed me $134.00 to tell me this. Plus shop supplies etc etc.
Needless to say I blew a gasket that my bill was over 400 bucks and was leaving with my car in the EXACT same condition that I brought it to them. They did NOTHING. After getting mad they lowered the cost they charged me for the key fob diagnosis to $56.00 from $195.00 gee how generous of them. I still left the dealership paying them over $250.00 for nothing.
Unbelievable that GM Canada allows this shop to scam people like that.
I ordered the switch myself and will install it myself.
This morning I took the driver side seat apart and found the only problem was 2 loose 10mm nuts which hold the seat to the rail!! They wanted me to buy a whole new rail remember
I have driven many makes of vehicles and have NEVER encountered such a scam like this from any other dealership.