Val Ward Cadillac, Ft. Myers, FL

Sandyfoot-V · #1 (**permalink**) 01-28-05, 10:54 PM

Perhaps the worst dealership experience I've had in twenty years of new car ownership. I've had a decent salesman who has sold me three caddis and gone the extra mile. Moronic service department. Serviced my Escalade three times for the same electrical problem: do you think I had THREE bad batteries? Several other minor issues not handled correctly. Body shop charged (bilked State Farm) $10,000 to repaint my wifes SRX after it sustained scratches only (not one dent) in a recent hurricane.

Lousy experience. Will try Crest Cadillac in Sarasota next...

cadillacmike68 · #2 (**permalink**) 02-14-05, 05:51 PM

Wow, I was thinking of buying a 2002 Eldorado Convertible from them but I sure won't have it serviced there!!!!!

Southern · #3 (**permalink**) 01-25-08, 03:06 PM

Can't comment on the service department at Val Ward.
I picked up my 2008 CTS there on Jan 10 And I just wanted to say that it was the best purchase experience I have ever had.

I have been buying cars for more than 50 years, new ones for more than 25 years, and have paid cash for every new car in the last 20 years.
I buy a lot of cars.
Val Ward treats their customers with dignity and their staff, while friendly, acts in a thoroughly professional manner.

If I DO have a problem with their service department I will take it up with Trey Ward. He is the third Valimore Ward (Hence the nickname, Trey) and seems very interested in running a quality dealership.

jaycough · #4 (**permalink**) 05-06-08, 08:24 PM

Sales was great, bought two new 2007 slades. Service on the other hand is not so good. Staff is nice, but there is a disconnect between service adviser and mechanics. After calling GM they started to listen and they now listen to me. unfortunate is I still have hair up on neck. Some item not their fault (GM engineering), but I think they could have handled it different. Right now I have BBB hearing scheduled for 5/16/08 for wind noise. dealer

theloanman219 · #5 (**permalink**) 05-07-08, 12:59 PM

I used them for 2 yrs and had NO problems with them. As a matter of fact they were Great!. My CTS V was taken good care of.

ER RN · #6 (**permalink**) 10-24-09, 07:35 AM

Sales experience was great, however basic service remains a problem. Had oil change with rotation twice at this dealer and both times they forget to adjust/recalibrate the tire pressure monitor system. First time, perhaps an oversight... second time, inexcusable. Just wasting my time