Holman Cadillac - Mount Laurel, NJ

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  • 2 Post By Ghost Deany
Cadillac Dealership Reviews Discussion, Holman Cadillac - Mount Laurel, NJ in Cadillac Reviews; Excellent Service. Service dept. goes above and beyond to take care of the issue....
  1. #1
    Ghost Deany is offline Cadillac Owners Enthusiast
    Automobile(s): 2007 Escalade, 2005 CTS
    Join Date
    Nov 2007

    Thumbs upHolman Cadillac - Mount Laurel, NJ

    Excellent Service. Service dept. goes above and beyond to take care of the issue.

    CTSCHICK and CTSCHICK like this.

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  3. #2
    CTSCHICK Guest

    SmileRe: Holman Cadillac - Mount Laurel, NJ

    Nothing but great things to say about Holman Cadillac in Mount Laurel from me so far with my Cadillac Experience.

    Bought my CTS from them last November around Turkey Day after my G5 GT got flooded during Hurricane Sandy in October.

    With all of the flooded cars in New Jersey I found that none of the dealers in Jersey that I checked out cars at were even willing to do any dealing or price negotiations.
    Some dealers even tried to scam me in to deposits to hold cars that I would be going to look at a few hours after finding them..
    So I went farther in my Search to down in South Jersey.

    Found the CTS I wanted in Holman Cadillac's Inventory, did the email thing, got a call from a sales women and she held the CTS I was inquiring about for free so that I could get down there the next day to look at it.
    She had the CTS detailed and waiting out front when I arrived to look at it and test drive it..
    They were easy to haggle with pricing..

    After signing all the paper work and the sale was complete the sales women presented me with 2 fancy Holman Cadillac key chains in gift boxes..
    Then she accompanied me out to my car, sat in the passenger seat and then programmed my Blue tooth to my phone, Voice recognition features to my voice, Nav, Activated my Onstar & Xm radio for me, Seat, Steering wheel and mirror settings, Then answered and showed me how to work anything else I had a question about regarding everything inside of the car.
    I literally left there with nothing to do to the CTS other than read the owners manual just for personal security..

    Found an issue with the paint on the rear quarter panel prior to signing papers and they were more than willing to put it on paper to guarantee a fix for it.
    Found another nit pick issue with the drivers side door black out tape/ Trim.

    Called and scheduled my appointment for the paint to be fixed and a warning to service assistant about my other gripe.
    They secured and held a 2012 CTS loaner car for me to drive while repairs were being made.
    No arguing to get my nit pick fixed they just said we will get that taken care of for you.
    Total repair time took 7 days dropped it off on Friday and picked it up on the following Friday.

    During that time the service assistant kept in touch with me and called me daily on the progress of my CTS. Imagine that No calling the dealer to find out what is going on they actually call you and call you daily LOL

    The repairs made on my CTS were more than satisfactory..

    They are 83 miles away from where I live and with 2 years left on my free Cadillac maintenance plan I am just going to go down there and continue the relationship with them and to be serviced by them as long as I continue to get the same great service that they have already provided me..

  4. #3
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
    Join Date
    Mar 2010
    Detroit, USA

    Re: Holman Cadillac - Mount Laurel, NJ

    Glad to here this, Ghost & CTSCHICK! I'll document your Holman comments where many GM departments can view your feedback.

    Many thanks for sharing,

    Cadillac Customer Service

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  6. #4
    fps_dean is offline Cadillac Owners Fanatic
    Automobile(s): 2010 CTS 3.6 DI AWD
    Join Date
    Jul 2009
    North Adams, MA

    Re: Holman Cadillac - Mount Laurel, NJ

    Oh fantastic! I've been CTS shopping and they have really good prices there although quite a drive for me. I've been talking with Nancy, their internet leads manager and she's been really friendly and helpful so far.

  7. #5
    CTSCHICK Guest

    Re: Holman Cadillac - Mount Laurel, NJ

    Quote Originally Posted by fps_dean View Post
    Oh fantastic! I've been CTS shopping and they have really good prices there although quite a drive for me. I've been talking with Nancy, their internet leads manager and she's been really friendly and helpful so far.
    I was going to trade in my CTS above for an ATS at Holman, I talked to Nancy about my intentions and told her I wanted a price for my CTS and a price of an ATS.
    I made sure to make it clear my intentions was 100% already made up and I was ready to deal.
    After 7-10 days and not hearing back from her I called the dealership and requested some one else to handle the deal since Nancy seemed to be to busy to get back to me.
    To which it only took the newly requested sales person 20 minutes over the phone to go over a potential deal and numbers.
    The next day Nancy actually had the nerve to send me a rude email because of my request for some one else to deal with because of her failure to get back to me.

    Between that and my past drama right around the same time with them damaging parts of my CTS, not fixing it properly or them even putting the car back together properly or completely for the same repairs multiple times.
    Which is documented in this thread.


    I will never deal with that place again or recommend them for anything.

    That CTS was rear ended and totaled a few weeks after all of the drama was finally resolved and I ended up getting a new 2013 ATS and I didn't get it from Holman

  8. #6
    qbrozen is offline Cadillac Owners Member
    Automobile(s): '14 V sport
    Join Date
    Jan 2015

    Re: Holman Cadillac - Mount Laurel, NJ

    Posting another positive review of Holman.

    I bought 1 of the 3 remaining 2014 V Sports, and the only remaining non-premium, in the state from them on 12/31/14. It took a bit of back and forth, but they eventually met the numbers I originally came in with (auction value for my car and a hair less than truecar pricing on the V sport). I really appreciated never having to set foot in the F&I office or hear any kind of pressure about add-ons. The salesperson actually listened during our time together and was smart enough to know I wouldn't be interested in those things. Finance shopped my application and got me an even better rate than my credit union. Everything was just pleasant and easy.

    Fast forward to yesterday when I needed my first service. Holman is an hour away from me, but after looking at my other choices, it was clear I needed to go back there and give them the business. The dealer nearest my work, for example, has an online appointment tool that will not let you UNSELECT the severe service schedule, nor does it have an option for "scheduled maintenance." They force you to choose a more expensive option. Could I call and request exactly what I want? Probably. Should I have to bother? No. And do I want to listen to them try to push more on me once there? Hell no. Anyway, Holman's online appointment tool had exactly what I want on it, and nobody once tried to push anything additional on me when I was there. They changed the oil, rotated the tires, even washed the car, and had me back out the door in 45 minutes. I let the service writer know how much I appreciate the way they are doing business.

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