A quick rave about EXCELLENT customer service

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Cadillac Dealership Reviews Discussion, A quick rave about EXCELLENT customer service in Cadillac Reviews; All, I would like to take a minute and let everyone know about the experience I've had in hopes that ...
  1. #1
    Clem8fan's Avatar
    Clem8fan is offline Cadillac Owners Member
    Automobile(s): 2000 STS
    Join Date
    Aug 2009
    Leesburg, Va.

    Thumbs upA quick rave about EXCELLENT customer service

    All, I would like to take a minute and let everyone know about the experience I've had in hopes that maybe someone else in the VA/MD/DC area may benefit from it. I have a 2000 STS and was having issues with emission codes (see prior thread) and passing the local emission tests. I took my car to a local dealership and was very disappointed to find out that it needed a LOT of work, so much so that the repairs out valued the KBB on the vehicle. I decided to get a second opinion and took it to Lindsay Cadillac in Alexandria, Virginia. I had been speaking with ewill3rd (tech @ Lindsay) on here and he said he'd be glad to have a look at it. Turns out the work that I thought was needed, in fact, was not as bad as previously reported. From that point on the service department (Jennifer) and ewill3rd have exceeded any expectations that I had going in to this repair. Both of them went over what the car needed, hell I even got to spend about 30 min. in the bay going over the car with ewill3rd and discussing all of the options I had and just having a nice conversation like we'd known each other for years. When the parts took longer than expected to come in, Jennifer simply gave me a car to use, no questions asked. I have NEVER had that kind of experience with a repair shop, much less an OEM dealership of any brand. Unfortunately, all too often you only read of the horrible experiences and problems that come up with these wonderful cars. I would HIGHLY recommend anyone in my surrounding area (VA/MD/DC) with a Cadillac or any other GM brand of vehicle stop by Lindsay Cadillac and get to know these folks. I was lucky enough to get to know them and they have a new customer for life! (Not a sermon, just a thought)

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  3. #2
    Ranger's Avatar
    Ranger is offline Cadillac Owners Member
    Automobile(s): White Diamond '03 DHS (with DTS floor shift)
    Join Date
    Jun 2004
    Woodstock Ill.

    Re: A quick rave about EXCELLENT customer service

    I copied this into the dealership reviews forum.

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