The full story can be found here:
http://www.cadillacforums.com/forum...sv-forum-1999/174248-i-am-having-bad-day.html
and here:
http://www.j-body.com/community/showthread.php?t=28261
Here is my response:
Why were you in contact with me for a repair on a Budget vehicle? Had the car been rented from Enterprise a few blocks down or from AVIS, would you of contacted me? Or is the fact that this Budget counter is INSIDE the Myers dealership have anything to do with it?
What relationship does this Budget counter have with Myers? Funny thing is that all the Budget vehicles at this counter were purchased from Myers. I assume that Myers owns this Budget franchise.
And HOW did I benefit from this financially? Did Budget give me the car to keep? I did not get as much as a free cup of coffee from this. How have I gained??
http://www.cadillacforums.com/forum...sv-forum-1999/174248-i-am-having-bad-day.html
and here:
http://www.j-body.com/community/showthread.php?t=28261
Here is my response:
Cory Egan said:
Nice to see that some GM reps care enough to escalate our concerns and are also roaming around on these boards.Cory Egan said:
I believe that feedback should not only be negative. When I leave an establishment as a satisfied customer, I make sure to leave appropriate feedback to management and let them know of a job well done.Cory Egan said:
I see nothing wrong with the post I have made here about Myers or about yourself. You will note that i simply named you out and I even went as far as saying that I do not believe that your are to blame in this situation.Cory Egan said:
I am sorry Mr. Egan, but to this day I still believe that I was wronged and I stand behind my statements.Cory Egan said:
Why were you in contact with me for a repair on a Budget vehicle? Had the car been rented from Enterprise a few blocks down or from AVIS, would you of contacted me? Or is the fact that this Budget counter is INSIDE the Myers dealership have anything to do with it?
What relationship does this Budget counter have with Myers? Funny thing is that all the Budget vehicles at this counter were purchased from Myers. I assume that Myers owns this Budget franchise.
And HOW did I benefit from this financially? Did Budget give me the car to keep? I did not get as much as a free cup of coffee from this. How have I gained??
Here is the actual E-mail you sent me:Cory Egan said:
When I read this, ESPECIALLY with the LOST RENTAL REVENUE, I read it as pay me now, settle this in order to not have to pay more. Sounds threatening to me.Cory Egan's initial e-mail said:
Cory, was the fuel pump my insurance company paid for used? Did you put a USED can a fuel treatment in the car? Did you put USED gas in the car? The insurance company will pay the book rate for repairs. So where is this magical used part that my insurance company saved over half the repair amount with?Cory Egan said:
My Escalade is at your shop right now, that is called giving you another chance. You failed to mention that I asked for YOU specifically to look after my truck. I specifically asked for YOU to be my service adviser. I would ASSUME that this meant our relationship was NOT tarnished. Until NOW.Cory Egan said:
No actually, I have not failed to mention this. Actually, most people on this forum are sick and tired of hearing me boast about your quality service. If you only knew how many people I have sent your way. Including family. Yes, Dan Villeneuve and the red CTS. Ralph with the 2006 White STS in for a head gasket NOT under warranty. I even sent people over to buy their Cadillac from Myers.Cory Egan said:
I agree, and after this post, perhaps your level of service will not suit others as well.Cory Egan said:
Done, and you will agree that I have not changed anything in your message and I am fully transparent.Cory Egan said: