Sonny Hancock Gastonia NC..pathetic
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Cadillac Dealership Reviews Discussion, Sonny Hancock Gastonia NC..pathetic in Cadillac Reviews; I just wanted to post a quick review on my experience with this lot. Let me start about 1.5 years ...
  1. #1
    crazeladyshopper's Avatar
    crazeladyshopper is offline Cadillac Owners Member
    Automobile(s): 2009 Cadillac CTS White Diamond Titanium
    Join Date
    Jun 2008
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    Sonny Hancock Gastonia NC..pathetic

    I just wanted to post a quick review on my experience with this lot.
    Let me start about 1.5 years ago. I visited the dealership on a recommendation of a friend. I told them exactly what I was looking for in a new used car. They said they could find it at auction and would call me the next week. I wont post the sales members name.
    I didn't hear back the next week so I called and left a message...no replies

    I purchased a car the following week from someone else.
    15 months later I get a call from the same sales guy telling me he is "following" up with me to see if I had made a purchase and if not how could they help me. 15 months later!

    Fastforward to about a month ago. I go back to Sonny Hancock to look at making a new Caddy purchase. I test drive one and get a catalog and card of the sales guy. I call back 4 days later and leave a message for him to call me about the vehicle. I never get a reply.

    So, I go to the website and hit the "inquiry" button and state what I am looking for and would like to see what they have or if they could find the options on the vehicle I was looking for.
    nada....nothing...no reply

    Maybe I am an idiot...but....today....
    I call Sonny Hancock once again and talk to yet another sales person on the phone. I tell him what I am looking for and didn't see it in their inventory. I told him I was going to purchase soon and this would be a cash sale and asked him to see what he could find in the color and model I was looking for. He then said he would be glad to see what was out there matching that description just as soon as I come put a depost for it!
    Since when do they need a deposit to take a peek into the online inventory and inquire on a car exchange in the area? You have got to be kidding me!

    I have spoken to about 8 different dealers on the East coast and not one of them have ever asked me for a deposit to just look at the inventory online and give me an idea of what they could find for me. I would gladly give a deposit to have the car brought in AFTER I am convinced it is the car I am looking for. All that info is right on the window sticker!

    I did purchase a gorgeous 09 Caddy today and paid cash. I suppose things are selling so well over there at Sonny's that they didn't need that sale?

    Their loss I guess...

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  3. #2
    ryannel2003's Avatar
    ryannel2003 is offline Cadillac Owners Connoisseur
    Automobile(s): 2001 Honda Accord EX V6. Previous: 2004 Deville, 2000 STS
    Join Date
    Apr 2007
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    New Bern, NC
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    Re: Sonny Hancock Gastonia NC..pathetic

    Wow that's terrible. I sure hope I never have to deal with them. How do you like your CTS?

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