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View Poll Results: Rate your dealership experiences:

Voters
39. You may not vote on this poll
  • Very Good---Great service and nice people that go out of their way to help you

    17 43.59%
  • Good---Good service and courteous people

    7 17.95%
  • O.K.---Service is just average and the people that work there arent anything special

    3 7.69%
  • BAD---Horrible service and the people are just flat out rude

    12 30.77%
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Cadillac Dealership Reviews Discussion, Rate your local Cadillac Dealership. in Cadillac Reviews; So how do you like your dealerships, state the name of the dealership and any experience you have had with ...
  1. #1
    Msilva954's Avatar
    Msilva954 is offline Cadillac Owners Connoisseur
    Automobile(s): 92 Deville
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    Rate your local Cadillac Dealership.

    So how do you like your dealerships, state the name of the dealership and any experience you have had with them. Rate them by:Very Good, Good, O.K., Bad.

    University Cadillac (Ed Morse Cadillac Pembroke Pines)

    Service: Very Good.....though high priced like any dealer.

    Salesmen: Very Good.....not overly aggresive.

    Dealership layout: Very Good.....They have their own bodyshop and paint booth, the showroom is also very nice with a great room dedicated to Vogue Tyres and accesories. They also have a very large tunnel like area for you to put your car in before service (away from sun and rain)

    Overall I really like them...its a nice atmosphere but like all dealers they charge an arm and a leg to do service....they have great prices on used cars though and many have the works done to them (Vogues;Carrige top;E&G grill)

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  3. #2
    tru504187211's Avatar
    tru504187211 is offline Cadillac Owners Connoisseur
    Automobile(s): 2001 Deville; 1990 Brougham
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    Re: Rate your local Cadillac Dealership.

    I would vote, but I'm not sure what to vote. One time they are holding doors and very courteous, and the next they look at me like I just woke up in a dumpster.

  4. #3
    Sandy's Avatar
    Sandy is offline Cadillac Owners Master
    Automobile(s): '93 Cadillac 60 Special; '03 Lincoln TownCar Limited ED
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    Re: Rate your local Cadillac Dealership.

    I voted "good" as that's what they were ~ but after 53 + years, they retired and sold the land to a "Big-6" Hotel Chain. No more Cadillac Dealership in this county of 23 towns. Sad. THAT is the reason that I bought my 2003 Town Car. The Lincoln Dealer is 8 miles from my house on quiet suburban residential streets. They are the #1 rated Lincoln/Mercury dealer in America, with a CSI of 99.2. Everything there is past fantastic. Repeat business is like 100%. They can't do enough for their customers. I see so many of the people I saw at the Caddy dealership, there bringing their Lincolns in for maintenance, it seems funny. They are the top rated L-M dealer in America. Going there for the first time, a customer is simply overcome.
    Prices are the norm, for New Jersey. Labor rate is $85.00 a hour, but the service advisors (5) explain everything in great detail, and expalin their pricing for everything. You get back your old parts & they show you what was wrong. They work with you (if you're a good customer) with covering warrantee parts - after your warrantee is over, even. They have parties, too for good customers. After every service you get called to see if you are pleased, and all the salesmen are really nice, and live in the community. One is the coach for the little league. They are knowledgable & polite.
    I would buy there again. They NEVER "knock" another's product, nor another dealership. They just tell you what they'll do and display their trophies from Ford. Once when they were out of Town Car loaners (they have 25 of them) they took me home and then sent a car to pick me up and bring me back, total of 17 miles....and then apoligized to me.

  5. #4
    RBraczyk's Avatar
    RBraczyk is offline Cadillac Owners Connoisseur
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    Re: Rate your local Cadillac Dealership.

    Can't get much better than Coloniel Cadillac in Danvers massachusetts.

  6. #5
    Vesicant's Avatar
    Vesicant is offline Cadillac Owners Connoisseur
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    Re: Rate your local Cadillac Dealership.

    Claude Nolan Cadillac in Jacksonville, Florida


    I believe its the best Cadillac dealer in Florida... (not sure about that fact)


    Great Dealer.

  7. #6
    inmycadillac's Avatar
    inmycadillac is offline Cadillac Owners Enthusiast
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    Re: Rate your local Cadillac Dealership.

    Riggin Motors in Devils Lake, ND...awesome dudes...charge for actual labor, not book labor...knowledgeable....

  8. #7
    strindl is offline Cadillac Owners Fanatic
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    Re: Rate your local Cadillac Dealership.

    Russ Darrow Cadillac in Waukesha, Wisconsin.

    VERY BAD!!

    I made a mistake when I bought my 04 CTS there in march. The service manager told me " It would take us too much time to fix the rattle in your dash...just live with it".

    That wasn't my first problem with them...but it will be my last.

  9. #8
    Msilva954's Avatar
    Msilva954 is offline Cadillac Owners Connoisseur
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    Re: Rate your local Cadillac Dealership.

    JefferyG, I think that the Ed Morse is the top in florida...they have like 5 Caddy dealers under their name.

  10. #9
    91 Eldo TC's Avatar
    91 Eldo TC is offline Cadillac Owners Fanatic
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    Re: Rate your local Cadillac Dealership.

    I had a problem with a rough idle and knocking main bearing.I took it to the dealer because of bad experiences with other repair shops..so I thought I would have better luck with going to a dealer,WRONG!!
    I was guaranteed that having my injectors and main bearing fixed that I would have no more problems with my car but as it turns out they screwed me.
    $1400 for a main bearing and two fuel injectors was the first I should of knew it didn't cost that much but I was in a hurry to get the car fixed because it was still under warranty and it was going to expire within two weeks.First they agree to repair my car under the warranty,then decide not to,no problem the warranty company would reimburse me..but they had my car for almost a month before telling me that I would have to pay for the repairs.
    I knew I should of went somewhere else when they said I have to pay for a new seal on the oil pan..$300 which was just replaced a month before,they said if I used the same gasket,it wouldn't be warranteed if it leaked.. Who charges a separate price for a gasket when changeing a main bearing?I had them use the same one.
    Here's where the fun starts,go to pick up my car,they washed it and had it ready when I noticed my center caps were tarnished black,told the manager and he came out and looked at them and said no problem,will get them polished,and then we notice the shine is gone from my rims and streaky..manager says no problem bring the whole car and we will polish your rims too.
    Took the car back the next day and let them know it still was running rough,they say we'll check a few other things for you but let's fix the wheels.
    The manager comes to me and says,an employee used wheel acid on your rimsyour center caps can't be fixed so we will order new ones,come back in a few days so I did to find out they can't replace these center caps and they wanted to paint them to match my car,i argued I did not want painted caps but that's all they were going to do.I turn around an his employee is scrubbing my rims as fast as he can with steel wool..hoping I wouldn't see him,i guess.I threw a fit,what the hell is this guy doing scrubbing my rims like that?I told the manager that my rims are ruined because not only did they spray wheel acid on them but an idiot just took steel wool to them,the manager turned into a big a$$ and said it would be fine after they get polished.
    A month later I take my car back to show them the pitting that has started on my rims and a picture of what my rims had looked like three months before they worked on my car,the manager says,yes your wheels have been damaged and we will fix it,come back tomorrow after I talk to the boss.Come back and this butthead tells me that his employee has the same wheels and they look the same and they deal with newer cars,not ones like mine..what!!
    At this point I was going to sue this jerk but I didn't have time to get to court,now I do!
    To make this short my car still runs the same,rims are damaged severly and these jerks got away with it,for now anyways.By the way the rims are the 20 slot gold anodized spring edition wheels and the dealer is DeLorean in Lakewood Ohio.Of course there is more to the story but don't want to bore anyone,the one the great thing I did for revenge is put a sign in my back window that said DeLorean Cadillac damaged my rims

  11. #10
    caddydaddy's Avatar
    caddydaddy is offline Cadillac Owners Connoisseur
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    Re: Rate your local Cadillac Dealership.

    The dealer closest to me it horrible! They wanted to charge me to fix warranty items that the dealer 20 miles away would fix for free!
    The other Cadillac dealer was awesome! Everytime I went there for warranty work, they would have Enterprise on standby to pick me up and get me into a rental Deville, or Tahoe!
    The first dealer it took me almost a week to get them to loan me thier abused to death Malibu that was filthy and reaked of cigarettes!
    I don't see how two dealers can be on total opposites of the customer service scale!

  12. #11
    slk230mb's Avatar
    slk230mb is offline Moderator
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    Re: Rate your local Cadillac Dealership.

    Nothing but good stories from me from Paul Conte Cadillac in Freeport, LI. The one time they screwed up the service dept. manager came over and took care of it before I had to say a word.
    ~Steve

  13. #12
    Sandy's Avatar
    Sandy is offline Cadillac Owners Master
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    Re: Rate your local Cadillac Dealership.

    I don't see how two dealers can be on total opposites of the customer service scale!
    ____________

    It's all in the hands of the owner! If it's a chain store, or a big conglomerate, or a "highway" store there's a good chance that service is gonna be lousey.

    If it's privately owned, and the owner is on the premises more often than not, and/or his name is on the building, you have a better chance for really decent service.

    Yes, there are exceptions, but not many!

  14. #13
    highonchai's Avatar
    highonchai is offline Cadillac Owners Fanatic
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    Thumbs up Re: Rate your local Cadillac Dealership.

    Capitol Cadillac in Lansing, MI. Well youve gotta be good when the car youre selling and servicing is built in your own town.Capitol is pretty good, of course pricey as any dealership is. Ive only had one un-acceptable experience in the service department, mostly one of the service guys is a jack-ass. Actually im seriously considering asking for a job there; perhaps tomorrow, was going to do it today but... never got around to it...
    Their facility is very nice, garaged waiting area for you car before service, their own high tech body shop with a paint booth or two. Ive never bought a car their so im not sure about salesmenship. They have very little in the way of used cars(something i would like to see improved), but they are also a hummer dealership, so i think all their used car effort went to the H2, including their used car facility.
    Overall im very happy with the service and attention i get there, i would recomend them.

  15. #14
    strindl is offline Cadillac Owners Fanatic
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    Re: Rate your local Cadillac Dealership.

    Crest Cadillac in Brookfield, Wisconsin has been great to work with. I didn't buy my 04 CTS from them..I made a big mistake and bought from Russ Darrow in Waukesha, WI.

    I tried Crest when Darrow exhibited a really bad attitude toward fixing a problem with my car. I explained to the service writer at Crest that I was a refugee from Russ Darrow, and told him exactly what the problem was. He couldn't have been any nicer...and immediately identified the problem, and had it fixed.

    That's a big advantage that a cadillac buyer has versus lexus, mercedes, etc. There are generally multiple cadillac dealers in an area...but very seldom multiple lexus or mercedes. If you get a bad dealer...you can try another with Cadillac.

    Their service department cost Russ Darrow a customer, while Crest's service department gained them a new one.

  16. #15
    BeelzeBob's Avatar
    BeelzeBob is offline I'm a Cadillac Fanatic!
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    Re: Rate your local Cadillac Dealership.

    I don't mean to break-in here but I think this is a very important discussion. I hope many people participate...

    My local dealer in Farmingdale, New York was Sarant Cadillac. When I was a regular customer, they treated me like gold. I had a 1995 Eldorado Touring Coupe (around the year 2000) and they really rolled out the red carpet for me - even though the car was 5 years old. The only thing that ever raised my eye-brows was when I paid $50.00 to have a bulb changed in my 1995 Fleetwood Brougham - but, I hadn't been to Sarant in about 2 years and they didn't remember me. Otherwise, they probably would have just thrown that in with something else I had done...

    Nowadays, I'm in West Palm Beach, Florida - and I haven't been to a Cadillac dealer yet...
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