I've been fortunate enough to buy 18 avg. price range cars in my lifetime. This CTS is my first luxury car. I love the car, but the sales & finance experience did not impress me. They nickle & dimed me. I was treated a LOT better at Toyota dealers in the past.
The sales person was just so-so. He did his job, but did not go out of his way to answer some of my questions. I asked him to order me a spare tire pkg. First he said it would be $500, but could not find the code to order it. After a week, I did not hear from him & I ordered it from another dealer for $295, got it in 2 days.
Also, I leased it & instead of the dealership transferring the registration, they issued me a new one. I had to go through hoops at the DMV myself to get the original plate back.
These are minor problems, but are a pain in the butt! I expected a lot more from a Caddy dealer!