Bought '04 'Certified' SRX on 7/14 from Poughkeepsie Chevrolet and Cadillac in Poughkeepsie NY. Dealer didn't have time to do detailing but didn't tell us until 5 mins before they closed and we had already given them our trade in. We told them before signing any papers that we were leaving for vacation in 10 days. No problem they assured us.
Keep in mind we live an hour from this dealer...
Promised us XM radio installation. Promised us ... promised us ... promised us ...
7/15 - flat LR tire - tire pressure indicator light on
- called dealer, indicated needed new tire
- made appt for detailing
- made appt for XM Radio installation
Dropped car off per appt for
- new tire
- xm radio installation
End of day, called dealer re: status.
- put on hold for 20 mins
- disconnected me twice
- husband finally just went there
- NOTHING HAD BEEN DONE TO CAR!
Service dept didn't call us to let us know they didn't have time etc. Made 2nd appt. Dropped car off again ... End of day, husband went to dealership to pick up car;
- car was allegedly detailed (didn't even look like they vacuumed let alone, cleaned leather seats or interior)
- didn't install xm radio
- Yippee -- they changed the tire
Dropped of the car again (3rd time in 1 week); end of day ...
- XM radio still not installed
- told them we would get it installed and they could pay bill
Drove 2 hours to get to their installation place, had to wait there SEVEN and ONE HALF HOURS for the work to be done. Apparently dealer made promise re XM radio w/o checking with their installation place.
Previously we had purchased a new 2000 Chevrolet Monte Carlo SS and had problems with their service department. But being the "pollyanna" that I am, I convinced husband that they must have improved. Boy was I WRONG!
We had the car ready 1 day before our trip; however, My husband and I spent hours on the phone with several employees, managers etc. We left messages for the owner and other managers (calls not returned). Lack of communication included a promise of an equal or better car as a loaner during these drop offs -- hmm.... morning person never knew a thing about it. (that's just 1 example)
Trust me, this description is the condensed version of events.
There are still things wrong with this allegedly CERTIFIED car but I'm going to a different (further away) dealer to take care of them.