Dealer Problem To Vent
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Cadillac Dealership Reviews Discussion, Dealer Problem To Vent in Cadillac Reviews; I took my 04 CTS to City Cadillac-Oldsmobile Inc. in Long Island City to be repaired because the dealer I ...
  1. #1
    jboyhb is offline Cadillac Owners Member
    Automobile(s): 04 CTS
    Join Date
    Feb 2006
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    35
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    Dealer Problem To Vent

    I took my 04 CTS to City Cadillac-Oldsmobile Inc. in Long Island City to be repaired because the dealer I bought the car from in Lynbrook has closed. I was driving my CTS on a rainy night and lost control doing to 360's over a curve (No one was injured) The damage was a bent axcel, broken tie rods and a destroyed rim and tire. It took the dealer ship 18 days to fix and when I went to pick it up it still was not all fixed I have to go back because I noticed the molding near the tire is bent. (Car had hand prints all over it and the broken rim and flat tie was left in the trunk when I picked it up). I am a very unhappy Cadillac owner and this is not the service i expected when I leased the car, this should have not taken almost 3 weeks to fix. Everytime I call they said it would be ready the next day. My lease is up in a few months and before this I was looking foward to buy an Esclade, but now I want nothing to do with cadillac. Sorry for the long post just wanted to vent about poor service, just wanted people to know not to go to this dealership.

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  3. #2
    Coma's Avatar
    Coma is offline Cadillac Owners Connoisseur
    Automobile(s): 2006 CTS 2.8L
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    Westlake, Ohio
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    Re: Dealer Problem To Vent

    Wait, let me get this straight. You had an argument over ventrilo with your dealership?

  4. #3
    mocts is offline Cadillac Owners Fanatic
    Automobile(s): CTS 3.6 SOLD!Now SAAB 9-3(me), CTS Wagon(mom), STS 3.6(dad)
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    Re: Dealer Problem To Vent

    half of the caddy dealerships in houston blow but once you find a good one its nice

  5. #4
    AlBundy's Avatar
    AlBundy is offline Cadillac Owners Connoisseur
    Automobile(s): 1996 Eldorado Sport Coupe
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    Re: Dealer Problem To Vent

    Don't blame the auto, blame the stealership, then find another decent joint.

  6. #5
    ILLMATIK is offline Cadillac Owners Connoisseur
    Automobile(s): 04 CTS SPORT/LUX W/NAVI LIGHT PLATINUM ON BLACK- COOL MODS!
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    Re: Dealer Problem To Vent

    Its defintley the dealership, dont blame cadillac. Myself an a few other members are very familiar with the "service" offered by City Cadillac. They are horrible. The guy that used to be my rep was called Marino, he's a prick, arguments over every single little thing (i.e., a piece of plastic that fell off the inside of my car). Although city cadillac is 5 minutes from me, i take the almost hour drive to Great Neck Cadillac, their service is exceptional. Always take care of what i ask, no questions asked. I even had a situation when my car shut down on me near my house, and when i called customer service i told them not to send CITY CADDY. They said no problem and had a guy tow it to Great Neck.

  7. #6
    RichCTS is offline Cadillac Owners Fanatic
    Automobile(s): CTS
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    Jan 2006
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    Neponsit, New York
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    Re: Dealer Problem To Vent

    I live in Brooklyn / Queens area, and My dealership closed down also, (Alpine)
    I needed some warranty work done and even though krystal Cadillac is 5 mins away from me , I had a bad experience with my 04 GTP sitting there for 3 days with no work being done, There Idiots and I should have cracked the Service manager. I tried Paul Conte and They are very good so far, Give them a try. Danny is The service manager there.

  8. #7
    DKNYCTS is offline Cadillac Owners Fanatic
    Automobile(s): Cadillac CTS
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    Apr 2006
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    NYC
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    Re: Dealer Problem To Vent

    Quote Originally Posted by ILLMATIK View Post
    Its defintley the dealership, dont blame cadillac. Myself an a few other members are very familiar with the "service" offered by City Cadillac. They are horrible. The guy that used to be my rep was called Marino, he's a prick, arguments over every single little thing (i.e., a piece of plastic that fell off the inside of my car). Although city cadillac is 5 minutes from me, i take the almost hour drive to Great Neck Cadillac, their service is exceptional. Always take care of what i ask, no questions asked. I even had a situation when my car shut down on me near my house, and when i called customer service i told them not to send CITY CADDY. They said no problem and had a guy tow it to Great Neck.
    CITY CADILLAC SUCKs!!!!

    Definately go to GREAT NECK CADDY on Northern BLVD>

  9. #8
    Black Ops's Avatar
    Black Ops is offline Cadillac Owners Fanatic
    Automobile(s): 06 CTS Black Raven
    Join Date
    May 2006
    Location
    New Port Richey, Fl.
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    44
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    Re: Dealer Problem To Vent

    Your first problem was to goto a NYC dealership. They dont give a rats a$$ about anything, just your money. Make the trip and find a dealer in Nassau County, you be better off

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