Shouldn't this be covered under warranty?!

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Cadillac Customer Care Representatives - Warranty or Dealership problems Discussion, Shouldn't this be covered under warranty?! in Cadillac Customer Care - Warranty and Dealership questions; I have a 2008 Escalade and my Cert. Pre-owned warranty is up in December. My passenger side headlight is fogged ...
  1. #1
    Jeff S Brown is offline Cadillac Owners Member
    Automobile(s): Escalade
    Join Date
    May 2014

    Shouldn't this be covered under warranty?!

    I have a 2008 Escalade and my Cert. Pre-owned warranty is up in December. My passenger side headlight is fogged and the hid bulb won't light, it flickers but won't come on. I tried replacing the bulb but it does the same thing. The dealer said that the light is not covered in the warranty but it's not the light, it's something ahead of the light. (it's not that the bulb is burned out) They wanted to replace the entire light assembly, about 1000.00. Shouldn't that be covered in the warranty since it is something electrical before the light itself?

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  3. #2
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
    Automobile(s): All Cadillac vehicles!
    Join Date
    Mar 2010

    Re: Shouldn't this be covered under warranty?!

    Hello Jeff S Brown,

    I understand your situation is disheartening and apologize for any inconvenience. I would like the opportunity to look into this and contact your dealership on your behalf. Please feel free to send me a private message that includes your full contact information, VIN, current mileage and dealership name and location.


    Laura M.
    Cadillac Customer Care

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