Cadillac Customer Care Representatives - Warranty or Dealership problems Discussion, Parker Cadillac - Little Rock, AR in Cadillac Customer Care - Warranty and Dealership questions; 2010 SRX Turbo is my 2nd Cadillac. !st one STS, was a gem. SRX a lemon. First, let me say ...
- 01-29-14 03:51 PM #1Cadillac Owners Member
- Automobile(s): SRX Turbo
- Join Date
- Jan 2014
Parker Cadillac - Little Rock, AR
2010 SRX Turbo is my 2nd Cadillac. !st one STS, was a gem. SRX a lemon. First, let me say that the sales experience was a pleasure, the salesman was / is a great person, the service staff is great, loaner cars is great. That is where the compliments stop. In three years this vehicle has been in the shop no less than 20 times. One time for approx 3 weeks. Majority of the problems have been low oil pressure, low oil level, rear end failure, engine light alarms / sensors. Problem still occurring. Asked for service records, have talked to Cadillac Customer Service (have 2 files), still the same problems. I sent emails to both of the the owners, telling them that I had no issue with Parker, the issue was a Cadillac issue, I just wanted help. I am now trying to see if another dealer can correct the issues, I bought the vehicle from Parker. The Service Mgr, who also happens to be the regional / district service specialist for Cadillac, has not called me. Cadillac Customer Service just called to verify that he had called, which he has not. Until now, I would not have hesitated buying another Cadillac at Parker but, since I see how you are treated if you have a problem that can not be corrected or diagnosed, you are ignored. i wonder if I came in to buy 3 new vehicles from them, if I would receive the same treatment???? Beware, you could be next!
- 01-29-14 10:16 PM #2
Re: Parker Cadillac - Little Rock, AR
We recognize your frustration and are sorry to hear that there hasn't been a resolution to your concern. If you would like for us to take another look into your case to see if there's anything further we can do on our end, please private message us your full name and VIN. We'd be more than happy to try and assist.
Amber N. (assisting Laura)
Cadillac Customer Care