2 radiators damaged in 3 months 2013 SRX
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Cadillac Customer Care Representatives - Warranty or Dealership problems Discussion, 2 radiators damaged in 3 months 2013 SRX in Cadillac Customer Care - Warranty and Dealership questions; Leased a 2013 SRX and already it's gone through a 2nd Radiator. On the 1st occurrence I chucked it up ...
  1. #1
    Remund is offline Cadillac Owners Member
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    Leased a 2013 SRX and already it's gone through a 2nd Radiator. On the 1st occurrence I chucked it up to just bad luck, but knew as an Engineer there was a design issue. The dealer in Mahwah NJ was not very helpful, and quoted me 125/hr and 10 hours. The total bill after negotiations ended up be around $1600... 3 Weeks later another stone finds its way to the same location and again a call from the wife that the warning lights came on again. Sure enough another tiny hole. This time I'm repairing it and documenting everything.

    Knowing enough about Vehicles as a collector and enthusiast, I started in pulling the Radiator myself, about 2 hours later I had it removed, the reinstall (once the new OEM radiator arrives by FedEx) should take about 2 hours as well since I've been through the learning curve already.

    The damage occurs when what I assume is a stone or road salt enters the lower rectangular air scope on the drivers side of the of the lower valance. There is a direct shot to the vulnerable thin Aluminum Radiator. My theory is that road debris from Salt Trucks gets kicked up and bounced low enough along the expressway to enter the air inlet.

    Pictures are on there way...

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    MoistCabbage's Avatar
    MoistCabbage is online now Cadillac Owners 10000+ Posts
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    Isn't the A/C condenser covering the radiator?

    On any case, the condenser/radiator are behind the grille/bumper air inlets in just about every vehicle in production, and there are cars much lower to the ground than the SRX. I don't see how your radiator is more susceptible to damage than any other.

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    Submariner409's Avatar
    Submariner409 is offline If it won't run, chrome it
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    Re: 2 radiators damaged in 3 months 2013 SRX

    Not totally, in this case. I had a similar problem years ago in a '65 Chevelle. Solved it by installing black nylon window screening behind the open lower grille openings.

    FWIW, I did the same screening thing with the STS - it has no real 'grille' as such - just a wide-open egg crate grid. The screening has no effect on coolant temperature - none. Been in there since 02/06.

    CCC will assist you in getting dealership service appointments - that's about the extent of it. No recalls for the problem, incidental road damage, your nickel.

  5. #4
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: 2 radiators damaged in 3 months 2013 SRX

    Quote Originally Posted by Remund View Post
    Leased a 2013 SRX and already it's gone through a 2nd Radiator. On the 1st occurrence I chucked it up to just bad luck, but knew as an Engineer there was a design issue. The dealer in Mahwah NJ was not very helpful, and quoted me 125/hr and 10 hours. The total bill after negotiations ended up be around $1600... 3 Weeks later another stone finds its way to the same location and again a call from the wife that the warning lights came on again. Sure enough another tiny hole. This time I'm repairing it and documenting everything.

    Knowing enough about Vehicles as a collector and enthusiast, I started in pulling the Radiator myself, about 2 hours later I had it removed, the reinstall (once the new OEM radiator arrives by FedEx) should take about 2 hours as well since I've been through the learning curve already.

    The damage occurs when what I assume is a stone or road salt enters the lower rectangular air scope on the drivers side of the of the lower valance. There is a direct shot to the vulnerable thin Aluminum Radiator. My theory is that road debris from Salt Trucks gets kicked up and bounced low enough along the expressway to enter the air inlet.

    Pictures are on there way...

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    Pictures
    Hello Remund,

    I apologize that you experienced this out of pocket expense with your SRX and that this occurred the second time. I will definitely document your feedback regarding the radiator and pass it along for future enhancements, and/or service announcement feedback. Thank you very much for taking the time to reach out to us and please feel free to private message me or email me at socialmedia@gm.com with “ATTN GREG” in the subject line if you would like to further discuss your concerns.

    Gregory W.
    Cadillac Customer Care

  6. #5
    Remund is offline Cadillac Owners Member
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    Yep this is the second radiator in 3 weeks. It seems hard to believe this is not a more common occurrence. The damaged area in both cases is in the lower driver side of the radiator which is exposed from behind the condenser. The lower black plastic spoiler has several rectangular vents down low, the outside vents are in direct line to the exposed radiator. Normally air is deflected up and so to is and debris, which loses it energy as it deflects, not in this case. The exposure is very low to the road and accepts great deal of road debris.

    Funny thing is I inspected and took pictures of the Radiator on the 2014 SRX they gave me as a loaner, and it too had small dings to the horizontal cooling tubes in its radiator as well. So there is an issue... it did however have a 3/4" material wrap covering the lower portion of the exposed radiator which mine does not have... Although the damage was just above that area in both cases.. interesting none the less.

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    I may attempt a recreation of the event by mounting a coulple of go pro cameras, one inside the grill filming the Radiator and one on the outside bumper filming the road. This would demonstrate the road debris entering vent and catch the culprit. My friend has several he uses on his corvette track car. That would be very interesting. .. I feel extremely insulted that this issue is just being dismissed by the dealer service manager and the GM customer service representatives I have spoken to. The service manager told me the 1st time if I didn't like their rate for the repair come pick it up and fix it yourself or find an "Indy"... well I'm more then qualified to repair this the second time around, and will fully document the process so others may benefit.

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