SRX Bluetooth Compatiability - Does not work properly with Samsung Galaxy S4; TMobile
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Cadillac Customer Care Representatives - Warranty or Dealership problems Discussion, SRX Bluetooth Compatiability - Does not work properly with Samsung Galaxy S4; TMobile in Cadillac Customer Care - Warranty and Dealership questions; Hello - I own a Cadillac SRX 2011 model which is still under warranty, for the past year and half ...
  1. #1
    MadhuSV is offline Cadillac Owners Member
    Automobile(s): SRX 2011
    Join Date
    Jan 2014
    Posts
    1

    SRX Bluetooth Compatiability - Does not work properly with Samsung Galaxy S4; TMobile

    Hello - I own a Cadillac SRX 2011 model which is still under warranty, for the past year and half I have been having issues with the blue tooth connections. I changed my
    Phone to a Galaxy S4 and my troubles started. Phone Pairs, but most of the console functionality is not available. I need to physically dial on my Phone. I can only use my
    the speakers and mic of the car. Dealer told me that S3 is not compatible device. I was asked to work with GM directly, they directed me to one of the GM rep told me the same. I was asked to check out the website www.onstar.com/web/bluetooth. I could not find Galasy S4 listed as a compatible phone. GM Reps point to Onstar and Onstar reps point to GM. Not sure what to do. My car is still under warranty and would like to get this resolved prior to that. At the point of purchase, I was never told that newer cell phones are may not be compatible. I considered getting 2014 model of SRX but I am holding off on that because I do not want to get caught in the same situation one year from now if I get a new phone. Has anyone out there has experienced similar issue and how did they get it fixed. Is there a legal option for me here to get this issue resolved. Please advice.

    Regards
    M

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  3. #2
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
    Automobile(s): All Cadillac vehicles!
    Join Date
    Mar 2010
    Location
    Michigan
    Posts
    11,709

    Re: SRX Bluetooth Compatiability - Does not work properly with Samsung Galaxy S4; TMo

    Quote Originally Posted by MadhuSV View Post
    Hello - I own a Cadillac SRX 2011 model which is still under warranty, for the past year and half I have been having issues with the blue tooth connections. I changed my
    Phone to a Galaxy S4 and my troubles started. Phone Pairs, but most of the console functionality is not available. I need to physically dial on my Phone. I can only use my
    the speakers and mic of the car. Dealer told me that S3 is not compatible device. I was asked to work with GM directly, they directed me to one of the GM rep told me the same. I was asked to check out the website www.onstar.com/web/bluetooth. I could not find Galasy S4 listed as a compatible phone. GM Reps point to Onstar and Onstar reps point to GM. Not sure what to do. My car is still under warranty and would like to get this resolved prior to that. At the point of purchase, I was never told that newer cell phones are may not be compatible. I considered getting 2014 model of SRX but I am holding off on that because I do not want to get caught in the same situation one year from now if I get a new phone. Has anyone out there has experienced similar issue and how did they get it fixed. Is there a legal option for me here to get this issue resolved. Please advice.

    Regards
    M
    Hello M,

    I apologize that the phone you purchased may not be compatible with your vehicle. I do see that you started that you have worked with our Customer Care team already regarding this concern. Could you private message me with your VIN and case number so I can look further into this situation for you? If you are unable to private message me, you can also email me at socialmedia@gm.com with “ATTN GREG” in the subject line so that it gets delivered straight to me. Thank you very much for taking the time to reach out to us. I look forward to hearing from you soon.

    Gregory W.
    Cadillac Customer Care

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