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Cadillac Customer Care Representatives - Warranty or Dealership problems Discussion, Cts v sport ordering in Cadillac Customer Care - Warranty and Dealership questions; I am trying to order a 2014 CTS V Sport in California. Apparently there is a hold on orders due ...
  1. #1
    Jhduca's Avatar
    Jhduca is offline Cadillac Owners Member
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    Cts v sport ordering

    I am trying to order a 2014 CTS V Sport in California. Apparently there is a hold on orders due to ????? Does anyone have further info on this?

    I think this post g may be more appropriate than a PM, since I am a new user and can't have more than 1 PM at a time.

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    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: Cts v sport ordering

    Quote Originally Posted by Jhduca View Post
    I am trying to order a 2014 CTS V Sport in California. Apparently there is a hold on orders due to ????? Does anyone have further info on this?

    I think this post g may be more appropriate than a PM, since I am a new user and can't have more than 1 PM at a time.
    Hello Jhduca,

    I am still looking into this for you. I will message you within the next couple of days. If you prefer to interact via email, I can be contacted at socialmedia@gm.com. Please include "ATTN LAURA" in the headline so it's assigned to me.

    Sincerely,

    Laura M.
    Cadillac Customer Care

  4. #3
    Jhduca's Avatar
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    Thanks Laura. And i am at jhduca@me.com. Looking forward to info.

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    RippyPartsDept's Avatar
    RippyPartsDept is offline Hi, I'm Chris - Please Read My Signature
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    Re: Cts v sport ordering

    as far as I can tell there is no hold on any CTS orders except ones with either an accessory sport or touring grille due to production delays in those accessory parts

    how many dealers have you contacted?
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at Rippy Automotive
    Rippy is a Cadillac, Hummer, Saturn & Saab dealership - family owned and operated in Wilmington, NC since 1946
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  6. #5
    Jhduca's Avatar
    Jhduca is offline Cadillac Owners Member
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    So far 3.......but that number may go up quickly....

  7. #6
    RippyPartsDept's Avatar
    RippyPartsDept is offline Hi, I'm Chris - Please Read My Signature
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    Re: Cts v sport ordering

    Hmmm ... keep trying... someone will want your business
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at Rippy Automotive
    Rippy is a Cadillac, Hummer, Saturn & Saab dealership - family owned and operated in Wilmington, NC since 1946
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  8. #7
    Jhduca's Avatar
    Jhduca is offline Cadillac Owners Member
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    I keep hearing about a"constraint".

  9. #8
    Cadillac Cust Svc's Avatar
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    Re: Cts v sport ordering

    Quote Originally Posted by Jhduca View Post
    Thanks Laura. And i am at jhduca@me.com. Looking forward to info.
    Hello Jhduca,

    You are welcome. I will contact you via email once I have additional information.

    Sincerely,

    Laura M.
    Cadillac Customer Care

  10. #9
    RippyPartsDept's Avatar
    RippyPartsDept is offline Hi, I'm Chris - Please Read My Signature
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    Re: Cts v sport ordering

    i think i know what's going on.... there is a limited number of CTS Vsport models and dealers are only being allocated a certain amount for the initial launch

    if they've already sold (or taken deposits) for their allocated Vsports then they can't place any more orders until the constraint is lifted once all the dealers get their initial allocations and the launch is complete

    so just keep calling around ... it might take a while but that's what you'll have to do if you want one as soon as possible
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at Rippy Automotive
    Rippy is a Cadillac, Hummer, Saturn & Saab dealership - family owned and operated in Wilmington, NC since 1946
    We offer all forum members discounts on parts and freight - e: parts@rippyautomotive.com ph: 800-RIPPY-22
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  11. #10
    Kingoftypos is offline Cadillac Owners Master
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    Just watch out for those dealers who know about the back order. Thus will jack up the price.

    KOT

  12. #11
    Jhduca's Avatar
    Jhduca is offline Cadillac Owners Member
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    Thanks to all of you ....I called my rep back today and said the cars CAN be ordered and asked why mine was being held up. Finally got a reply that the order was placed 10/24 and the was a miscommunication between the sales person and the dealership.....

    I think the next step is to get an order number? And maybe it can be routinely updated? But so far, so good....

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