"View Your 'OVD' Report"
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Cadillac Customer Care Representatives - Warranty or Dealership problems Discussion, "View Your 'OVD' Report" in Cadillac Customer Care - Warranty and Dealership questions; Karen, When I go to the "Manage My Cadillac" website, select Maintenance Schedule, and the click on "View Your OVD ...
  1. #1
    CalDrvr's Avatar
    CalDrvr is offline Cadillac Owners Fanatic
    Automobile(s): 2011 Cadillac DTS
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    "View Your 'OVD' Report"

    Karen,

    When I go to the "Manage My Cadillac" website, select Maintenance Schedule, and the click on "View Your OVD Report" and then select HISTORY, there is nothing there! Everything is blank.

    This is my second CPO Cadillac and the first time that nothing is being tracked by GM. When I originally called over a month ago concerning this, the person I was talking to seemed to think that I didn't even have any kind of account (?) with GM Cadillac...!!!

    My previous car, a 2007 DTS had all the information and was updated each month. Now, each Friday I get the same phone call, and they want all of the information to be explained again and for me to provide my PASSWORD and ID for the website, and NOTHING is done.

    Today, I finally told the young woman NO, I'm done, and I will seek a solution elsewhere, so here I am telling you in hopes that this nonsense STOPS...

    Contact me BM and we can discuss this in detail...

    Carter

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    Submariner409's Avatar
    Submariner409 is offline If it won't run, chrome it
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    Re: "View Your 'OVD' Report"

    Assuming that you wish to contact Cadillac Customer Care, this is moving to the correct forum.

  4. #3
    CalDrvr's Avatar
    CalDrvr is offline Cadillac Owners Fanatic
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    Re: "View Your 'OVD' Report"

    Assuming that I can get a reply from anyone in the right section... So far that has not been possible...!

  5. #4
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is online now Cadillac Customer Service
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    Re: "View Your 'OVD' Report"

    Quote Originally Posted by CalDrvr View Post
    Karen,

    When I go to the "Manage My Cadillac" website, select Maintenance Schedule, and the click on "View Your OVD Report" and then select HISTORY, there is nothing there! Everything is blank.

    This is my second CPO Cadillac and the first time that nothing is being tracked by GM. When I originally called over a month ago concerning this, the person I was talking to seemed to think that I didn't even have any kind of account (?) with GM Cadillac...!!!

    My previous car, a 2007 DTS had all the information and was updated each month. Now, each Friday I get the same phone call, and they want all of the information to be explained again and for me to provide my PASSWORD and ID for the website, and NOTHING is done.

    Today, I finally told the young woman NO, I'm done, and I will seek a solution elsewhere, so here I am telling you in hopes that this nonsense STOPS...

    Contact me BM and we can discuss this in detail...

    Carter
    Hello Carter,

    I apologize for the concern you are experiencing with the My Cadillac website and the OVD. I have sent you a private message in regards to this concern. Thank you very much for your time.

    Gregory W.
    Cadillac customer Care

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