2010 CTS Bluetooth problem...
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Cadillac Customer Care Representatives - Warranty or Dealership problems Discussion, 2010 CTS Bluetooth problem... in Cadillac Customer Care - Warranty and Dealership questions; I just purchased a 2010 CTS 3.0 and it won't recognize my phone. The phone is a Samsung Galaxy Relay ...
  1. #1
    gearhead69 is offline Cadillac Owners Member
    Automobile(s): 2010 CTS 3.0
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    Feb 2013
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    32
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    2010 CTS Bluetooth problem...

    I just purchased a 2010 CTS 3.0 and it won't recognize my phone. The phone is a Samsung Galaxy Relay "smartphone", when I follow the steps to "pair" the phone it just responds, "sorry?". Is there a list of phones that just don't work with the bluetooth? I have my phone checked "on" to be recognized by Bluetooth devices and it just won't work. Help!

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  3. #2
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is online now Cadillac Customer Service
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    Re: 2010 CTS Bluetooth problem...

    Gearhead, I do see that not all phones support all functions, and not all phones are guaranteed to work with the in-vehicle Bluetooth system. See http://www.gmtotalconnect.com/ for more information on compatible phones.

    Have you been troubleshooting using your owners manual yet? I see page 6-37 of your owners manual indicates, "A Bluetooth enabled cell phone must be paired to the in-vehicle Bluetooth system first and then connected to the vehicle before it can be used. See the cell phone manufacturers user guide for Bluetooth functions before pairing the cell phone." So, if you haven't already done so, I recommend checking your phone's manufactures user guide as well!

    Please email me anytime at Katie_Lucille@gmexpert.com for further assistance.

    Best,

    Katie
    Cadillac Customer Service

  4. #3
    gearhead69 is offline Cadillac Owners Member
    Automobile(s): 2010 CTS 3.0
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    Katie,

    I went to the site and when I select my car which is a 2010 CTS, it doesn't offer the radio that I have. Was my car year the one year that didn't offer bluetooth? The dealer said that my only other option would be to use the OnStar phone program where my vehicle is given a number. Is this true?

    Thank you in advance,

    Adam

  5. #4
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is online now Cadillac Customer Service
    Automobile(s): All Cadillac vehicles!
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    Michigan
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    11,102

    Re: 2010 CTS Bluetooth problem...

    Thanks for clarifying, Adam! In order to research further, I'll need the last eight of your VIN. At your convenience, would you mind emailing that to me at Katie_Lucille@gmexpert.com?

    Best,

    Katie
    Cadillac Customer Service

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