07 cadillac esclade awd...
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Cadillac Customer Care Representatives - Warranty or Dealership problems Discussion, 07 cadillac esclade awd... in Cadillac Customer Care - Warranty and Dealership questions; Hi i recently made a purchase of 07 caddy with 103k miles. During the test drive i did not pick ...
  1. #1
    r_night is offline Cadillac Owners Member
    Automobile(s): 07 Escalade Platinum
    Join Date
    Nov 2012
    Age
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    07 cadillac esclade awd...

    Hi i recently made a purchase of 07 caddy with 103k miles. During the test drive i did not pick up on how the tranny is behaving. Downshift ing from 3rd to 2nd produces a knock, also yesterday in traffic when accelerating while going 20mph i also get the same "thump". Took it back to the dealership here in charlotte and the sr. Service mgr check a few things and found nothing. Basically said the engine is.smart enough to let me know if something was.wrong....sounds like he does not look at caddys often........before i ran it to the caddy dealership....has anyone ever dealt.with this before????......i have driven enough cars to know something is.not right....

    Any help would be appreciated.....
    Also i did purchase the extended wrranty....

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  3. #2
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
    Automobile(s): All Cadillac vehicles!
    Join Date
    Mar 2010
    Location
    Michigan
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    Re: 07 cadillac esclade awd...

    R_night, I'm sorry to hear about your transmission concerns with your Escalade! I can definitely understand how that could be frustrating, especially after purchasing it recently. I do recommend bringing your vehicle to your Cadillac dealer for service, and please email me at Katie_Lucille@gmexpert.com if you would like me to follow up with your Cadillac dealer for you at any point!

    Best,

    Katie
    Cadillac Customer Service

  4. #3
    w8t4it is offline Cadillac Owners Member
    Join Date
    May 2012
    Posts
    2
    Quote Originally Posted by r_night
    Hi i recently made a purchase of 07 caddy with 103k miles. During the test drive i did not pick up on how the tranny is behaving. Downshift ing from 3rd to 2nd produces a knock, also yesterday in traffic when accelerating while going 20mph i also get the same "thump". Took it back to the dealership here in charlotte and the sr. Service mgr check a few things and found nothing. Basically said the engine is.smart enough to let me know if something was.wrong....sounds like he does not look at caddys often........before i ran it to the caddy dealership....has anyone ever dealt.with this before????......i have driven enough cars to know something is.not right....

    Any help would be appreciated.....
    Also i did purchase the extended wrranty....
    I have the Exact same problem and the dealer said exact same thing to me. Not normal but I still have a lot of warranty left on it.

  5. #4
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
    Automobile(s): All Cadillac vehicles!
    Join Date
    Mar 2010
    Location
    Michigan
    Posts
    11,498

    Re: 07 cadillac esclade awd...

    W8t4it, I just wanted to let you know my offer stands for you as well! If you would like me to follow up with your dealer on your behalf, just send me an email to alert me. (Sending your full name and the last eight of your VIN would help greatly in my research.)

    Best,

    Katie
    Cadillac Customer Service

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