Hello Katie
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Cadillac Customer Care Representatives - Warranty or Dealership problems Discussion, Hello Katie in Cadillac Customer Care - Warranty and Dealership questions; Katie tried to email you but message did not go through. Could you please give us a status on the ...
  1. #1
    Panzer Leader's Avatar
    Panzer Leader is offline Cadillac Owners Enthusiast
    Automobile(s): 2013 CTS 3.6 V6 RWD Performance Sedan
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    Hello Katie

    Katie tried to email you but message did not go through. Could you please give us a status on the Bose 40GB NAV/CD/Radio units. It has been 5 weeks and dealer is telling me another 2 weeks before they get in. Would appreciate it very much. Thanks....

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  3. #2
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is online now Cadillac Customer Service
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    Re: Hello Katie

    Panzer, I'm sorry to hear the email didn't go through! I hope it wasn't accidentally due to a typo on my part. Did you use Katie_Lucille@gmexpert.com? If so, please let me know so I can look into the potential email problems on my end. Many apologies for the inconvenience!

    Sending me a direct message with the last eight of your VIN would be extremely helpful, and I would be happy to check on that for you.

    Best,

    Katie
    Cadillac Customer Service

  4. #3
    Panzer Leader's Avatar
    Panzer Leader is offline Cadillac Owners Enthusiast
    Automobile(s): 2013 CTS 3.6 V6 RWD Performance Sedan
    Join Date
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    Location
    Mandeville, Louisiana
    Posts
    588

    Re: Hello Katie

    Katie, Dealer called, radio is in. Problem is the hurricane. Thank God it had a USB backup. Thanks.

  5. #4
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is online now Cadillac Customer Service
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    11,142

    Re: Hello Katie

    Thanks for posting the dealer's feedback! Stay safe, and please let me know if you have any additional questions or if my email ever appears to have any issues.

    Katie
    Cadillac Customer Service

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