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Cadillac Customer Care Representatives - Warranty or Dealership problems Discussion, To Katie; Cadillac Customer Service in Cadillac Customer Care - Warranty and Dealership questions; I have a rattle that seems to be coming from the sunroof area. I have taken it to my local ...
  1. #1
    c230kompw is offline Cadillac Owners Member
    Automobile(s): '06 CTS-V Stealth Grey
    Join Date
    May 2012
    Location
    Rockford, IL
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    34
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    20

    To Katie; Cadillac Customer Service

    I have a rattle that seems to be coming from the sunroof area. I have taken it to my local Caddie dealer for service twice and its still there. Have you seen any history of this issue that might point them in the right direction?
    I also have the dash rattle that was discussed in another thread,
    http://www.cadillacforums.com/forums...tion-dont.html
    that I think will make it much easier for them to diagnose.

    Thanks for your help or anyone else that may be able to shine some light on this.

    FYI- its an '06 that still has certified warranty so taking it back to the dealer is no problem.

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  3. #2
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is online now Cadillac Customer Service
    Automobile(s): All Cadillac vehicles!
    Join Date
    Mar 2010
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    Michigan
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    Re: To Katie; Cadillac Customer Service

    c230kompw, thanks for contacting me! If you don't mind sending me an email with the last eight of your VIN (which helps expedite my research), I would be happy to check into this matter further for you.

    I'm sorry to see you've already been to your dealership twice regarding this concern, and I can definitely follow up with your dealer to ask for further details.

    Looking forward to working with you,

    Katie
    Cadillac Customer Service
    Katie_Lucille@gmexpert.com

  4. #3
    JimmyH is offline Cadillac Owners 10000+ Posts
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    Dec 2006
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    39
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    37,475

    Re: To Katie; Cadillac Customer Service

    moved to cust svc from V1

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