Have i been abandoned?
Cadillac
 

Cadillac Forums | Help Us Help You | Advertise | Cadillac Parts | Cadillac News | Cadillac Classifieds / (Old System)

Cadillac Technical Archive | Cadillac Dealers | Cadillac Reviews | Cadillac Dealer Reviews | Cadillac Vendors

CadillacForums.com is the premier Cadillac Forum on the internet. Registered Users do not see the above ads.
+ Reply to Thread
Results 1 to 7 of 7
Cadillac Customer Care Representatives - Warranty or Dealership problems Discussion, Have i been abandoned? in Cadillac Customer Care - Warranty and Dealership questions; I was talking to Kate about an official complaint and she said she was waiting to hear back from the ...
  1. #1
    tnsong is offline Cadillac Owners Member
    Automobile(s): 2009 Tri Coat CTS DI AWD
    Join Date
    Mar 2012
    Location
    Nashville, TN
    Posts
    28

    Have i been abandoned?

    I was talking to Kate about an official complaint and she said she was waiting to hear back from the dealership and now she won't answer my messages or emails. Really have I been abandoned?

  2. Remove Advertisements
    CadillacForums.com
    Advertisements
     

  3. #2
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is online now Cadillac Customer Service
    Automobile(s): All Cadillac vehicles!
    Join Date
    Mar 2010
    Location
    Michigan
    Posts
    10,262

    Re: Have i been abandoned?

    Tnsong, I'm so sorry to hear about the miscommunication! I have recently discovered there have been problems with my incoming emails (hopefully everything has been solved now) and am preparing to contact you this morning with updates. Thank you so much for your patience, and I'm so sorry for the inconvenience of the delay!!

    Katie
    Cadillac Customer Service

  4. #3
    tnsong is offline Cadillac Owners Member
    Automobile(s): 2009 Tri Coat CTS DI AWD
    Join Date
    Mar 2012
    Location
    Nashville, TN
    Posts
    28
    So did you ever hear anything back?

  5. #4
    tnsong is offline Cadillac Owners Member
    Automobile(s): 2009 Tri Coat CTS DI AWD
    Join Date
    Mar 2012
    Location
    Nashville, TN
    Posts
    28
    Ok sent 2 emails to u with no response.

  6. #5
    tnsong is offline Cadillac Owners Member
    Automobile(s): 2009 Tri Coat CTS DI AWD
    Join Date
    Mar 2012
    Location
    Nashville, TN
    Posts
    28

    Re: Have i been abandoned?

    I just want to know whats going on. have you contacted crest cadillac? what did they say? should i get a lawyer? will someone please just let me know something. I don't think I'm being unreasonable..

  7. #6
    JimmyH is offline Cadillac Owners 10000+ Posts
    Join Date
    Dec 2006
    Age
    39
    Posts
    37,475

    Re: Have i been abandoned?

    I am guessing there is nothing cust service can do for you. So I would say you have waited long enough. Do what you need to do.

  8. #7
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is online now Cadillac Customer Service
    Automobile(s): All Cadillac vehicles!
    Join Date
    Mar 2010
    Location
    Michigan
    Posts
    10,262

    Re: Have i been abandoned?

    Quote Originally Posted by tnsong View Post
    I just want to know whats going on. have you contacted crest cadillac? what did they say? should i get a lawyer? will someone please just let me know something. I don't think I'm being unreasonable..
    You're definitely not being unreasonable, tnsong! I'm really sorry to hear no one has been in touch with you, so I will follow up and report back on your status via email by the time I leave work tonight (11pm EST). We generally try to stand back if there is already another agent scheduled to take over a customer's case, so I will see what happened in this instance.

    JimmyH, your post alerted me to tnsong's new message from the 20th in this thread, so thanks for the in advertant heads-up!

    Katie
    Cadillac Customer Service

Quick Reply Quick Reply

Register Now

Please enter the name by which you would like to log-in and be known on this site.
If you do not want to register, fill this field only and the name will be used as user name for your post.

Please enter a password for your user account. Note that passwords are case-sensitive.

Please enter a valid email address for yourself.

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Bookmarks

Cadillac Posting Rules

  • You may post new threads
  • You may post replies
  • You may not post attachments
  • You may not edit your posts
Read about Lincoln | Buick | Kia Forte Forum
Need products for your Cadillac? Check out your options at the links below:

custom floor mats | Cadillac Chrome and Black Chrome Wheels | window tinting