Cadillac Customer Care Representatives - Warranty or Dealership problems Discussion, 2005 SRX Timing Chain in Cadillac Customer Care - Warranty and Dealership questions; Originally Posted by jcd7007
I own a 2005 Cadillac SRX which has been a WONDERFUL car and my first Cadillac ...
Automobile(s): None at the moment. Maybe some day an SRX!
Re: 2005 SRX Timing Chain
Originally Posted by jcd7007
I own a 2005 Cadillac SRX which has been a WONDERFUL car and my first Cadillac ever! My car now has just under 62,000 miles and is 8 years old. I have 1 major complaint about the need for a timing chain on this car. While a friend made mention of how "noisy" the engine had become, I frankly did not hear it running from inside the car with the windows up and music playing. Finally, when I did have need to take the car to the dealer, I was informed that the timing chain repair would be about $2,500 to $3,000 dollars. I've owned many cars in my life and always buy them new. In my 50 years of buying cars, I have NEVER had to have a timing chain replaced! My car is serviced regularly and I use only Mobil 1 oil so I don't understand why Cadillac has not told everyone that they have extended their warranty to cover the replacement of timing chains on engines that are requiring it? I mean, with such low miles......I think my visit to the dealership was when the car was about 6 years old and has just under 50,000 miles! Will Cadillac do anything for me? I previously had a Mercedes before buying my first Cadillac. No timing chain problems with my Mercedes or any other vehicles like that over my lifetime! I should have contacted Cadillac earlier but with the company going through bankruptcy, I thought it was out of the question to think they might actually "step-up" and do the right thing. After Obama got done stripping the company of any shareholder equity, I thought you had to be a UAW member to get any decent treatment. Am I asking for too much or how can I be convinced to continue to be a Cadillac customer? Thanks.
I apologize for the timing chain issue you are experiencing. I want to do additional research on your behalf. Please private message me with your contact information, VIN, current mileage and the name and location of the dealership you have worked with.