It's under warranty - Why do I have to drive a BROKE DOWN car?!?
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Cadillac Customer Care Representatives - Warranty or Dealership problems Discussion, It's under warranty - Why do I have to drive a BROKE DOWN car?!? in Cadillac Customer Care - Warranty and Dealership questions; 2007 STS-V 20,000/miles. Check engine light came on and 1st dealer could not find problem. Said it was a misfire ...
  1. #1
    alclark is offline Cadillac Owners Member
    Automobile(s): 2007 STS-V
    Join Date
    Jun 2012
    Posts
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    Unhappy It's under warranty - Why do I have to drive a BROKE DOWN car?!?

    2007 STS-V 20,000/miles. Check engine light came on and 1st dealer could not find problem. Said it was a misfire and they reset the light and gave the car back. 20 miles later, light comes on again and is blinking, car wants to die and is not responsive when I press the gas. 2nd dealer says it's the catalytic converter. Since the part is not readily available, they are requiring me to return the loaner and drive my broken car until they get the part. Cadillac warranty people say they understand my concern with driving a car that won't respond and wants to die, but if the dealer says I can drive it, Cadillac will not continue to pay for the loaner. Even if the car would stay running, is it safe to drive like this, will it cause more damage? Since it's under warranty, why won't Cadillac cover it? I drive 35 to 50 miles a day.

    Thanks in advance,
    Al

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  3. #2
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
    Automobile(s): All Cadillac vehicles!
    Join Date
    Mar 2010
    Location
    Michigan
    Posts
    11,675

    Re: It's under warranty - Why do I have to drive a BROKE DOWN car?!?

    I'm really sorry to hear about your frustration, Al. Have you interacted with our Customer Assistance Center team yet? If so, please let me know and I can investigate the details of your case for you. I'm happy to explore your options for you, so please don't hesitate to email me at Katie_Lucille@gmexpert.com at any point for further assistance.

    Best,

    Katie
    Cadillac Customer Service

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