Cadillac Warranty not valid on second repair?
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Cadillac Customer Care Representatives - Warranty or Dealership problems Discussion, Cadillac Warranty not valid on second repair? in Cadillac Customer Care - Warranty and Dealership questions; About a year ago I his ash tray was replaced at which time the wood bezel which surrounds it was ...
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    Cadillac Warranty not valid on second repair?

    About a year ago I his ash tray was replaced at which time the wood bezel which surrounds it was also noted to be cracked so it was ordered as well. His car was CPO so it was all covered under that.

    The CPO ran out on his car but he was still under the 1 year 12k mile parts warranty and we again noted that the radio and hvac bezel was again cracked. We took it to our dealer they noted it but said there was nothing they could do. When we inquired about the part cost we were informed it was nearly 700 dollars installed. It takes 5 minutes to install it, its in-fact the parts cost which is so high.

    We contacted GM customer assistance and after a few weeks we essentially have gotten no where on it. They bumped it up to some regional rep who when he stated this doesn’t seem right that a warranty is stated and not actually backed that if this is how the brand is going to be his next car would be else where she replied this isn't her problem. I found that rather rude when he informed me. He’s pretty much come to live with it and decided that since GM cannot stand behind this simple repair which in all honest should of been under warranty he has now decided he’s going to attempt to look at a different manufacture for a 2nd toy car he is looking at.

    I asked him to hold off and thought I would attempt to reach out here to see if in-fact you could help.

    The car was always serviced at Baierl Cadillac in Wexford PA.

    Its VIN is 1G6DC67A370159778 and was taken in on 12/23/11 for the 2nd time for repair and was denied (the car at the time had 47565 miles still under mileage warranty but out of in service date so the 4/50 bumper to bumper was out CPO still applied but again the bezel had already been replaced once)

    If some resolution on this could be met I would appreciate it. We currently have 6 cars in our house hold 5 of which are Cadillac’s the 6th is a Chevy, I can provide all their VINs if needed to show how loyal we have been to the brand throughout the years.

    Thank you very much.

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    Re: Cadillac Warranty not valid on second repair?

    Cadillac Customer Assistance?

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    1BadCadSTS's Avatar
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    It's an absolute shame I could not even be provided a valid reason why and after so many cars purchased throughout the years nothing could be done. On a dealer level and on the actual equipment level the brand is outstanding however the corporate level has just lost itself a loyal 4 person family who purchased a Cadillac every other year.

    Yesterday he purchased an Audi a7 and the car is amazing hopefully they will stand by their product.

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    JimmyH is offline Cadillac Owners 10000+ Posts
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    Re: Cadillac Warranty not valid on second repair?

    How did the bezel get cracked?

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    How did the 1st on crack. Dunno. Cars never had any work other than warranty replacement stuff.

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    Re: Cadillac Warranty not valid on second repair?

    1BadCadSTS, this thread just came to my attention today and I'm so sorry to hear about your experience! If you have already interacted with our Customer Assistance team, I would be happy to investigate the details for you and explore your options and possible next steps. Please send me a private message at your convenience with the case/service request number associated with your concern.

    Looking forward to working with you,

    Katie
    Cadillac Customer Service

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    Pm sent.

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    Any news on this?

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    Still nothing

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    Re: Cadillac Warranty not valid on second repair?

    Stonewall?
    Don't mess with Binky Bear!


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    M.i.a

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    Yup no resolution what so ever. Sad to say the least I wasn't even respected with a go pound salt response. Shame loyalty gets you no where.

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    I'm pretty sure CPO doesn't cover trim. It's not like bumper to bumper. Its very close but not exactly the same warranty. So I'm not surprised your claim was denied.

    Edit. It's not covered.

    http://www.longcadillac.com/Cadillac...enefits_FN.pdf

    This is what cpo gets you.

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    It is covered under the parts warranty. It cracked they replaced it. While under the 12mth 12k parts warranty written on the work order it cracked again. That's what the problem is.

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    Still nothing.

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