Cadillac Customer Care Representatives - Warranty or Dealership problems Discussion, Open Message to Katie of Cadillac Customer Service in Cadillac Customer Care - Warranty and Dealership questions; Katie, You and I emailed each other on the 9th of April about the issue with Cadillac not having a ...
- 05-11-12 05:30 PM #1Cadillac Owners Fanatic
- Automobile(s): STS-V
- Join Date
- Aug 2010
Open Message to Katie of Cadillac Customer Service
You and I emailed each other on the 9th of April about the issue with Cadillac not having a replacement steering wheel for any 2006 or 2007 Cadillac STS-V.
On the 18th of April we emailed again with my case numbers, and I was told by you that you'd get back to me "soon." I'm not really sure what soon means, and I have emailed you since with no response from you. I understand you are busy. We all are, but I'd like some resolution to this situation.
- 05-14-12 09:23 AM #2
Re: Open Message to Katie of Cadillac Customer Service
Thank you so much for bringing this to my attention, choigilligan! I am greatly sorry from the lack of response on our end. I have been researching the two active case numbers that you sent me and will email you directly after this post with updates!
Cadillac Customer Service