Open Message to Katie of Cadillac Customer Service
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Cadillac Customer Care Representatives - Warranty or Dealership problems Discussion, Open Message to Katie of Cadillac Customer Service in Cadillac Customer Care - Warranty and Dealership questions; Katie, You and I emailed each other on the 9th of April about the issue with Cadillac not having a ...
  1. #1
    choigilligan is offline Cadillac Owners Fanatic
    Automobile(s): STS-V
    Join Date
    Aug 2010
    Posts
    145

    Open Message to Katie of Cadillac Customer Service

    Katie,

    You and I emailed each other on the 9th of April about the issue with Cadillac not having a replacement steering wheel for any 2006 or 2007 Cadillac STS-V.

    On the 18th of April we emailed again with my case numbers, and I was told by you that you'd get back to me "soon." I'm not really sure what soon means, and I have emailed you since with no response from you. I understand you are busy. We all are, but I'd like some resolution to this situation.

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  3. #2
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is online now Cadillac Customer Service
    Automobile(s): All Cadillac vehicles!
    Join Date
    Mar 2010
    Location
    Michigan
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    Re: Open Message to Katie of Cadillac Customer Service

    Thank you so much for bringing this to my attention, choigilligan! I am greatly sorry from the lack of response on our end. I have been researching the two active case numbers that you sent me and will email you directly after this post with updates!

    Best,

    Katie
    Cadillac Customer Service

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