Crappy service

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Cadillac Customer Care Representatives - Warranty or Dealership problems Discussion, Crappy service in Cadillac Customer Care - Warranty and Dealership questions; Today I called my dealer to schedule an appointment for routine maintenance.I asked for Friday and the adviser told me ...
  1. #1
    noel48 is offline Cadillac Owners Member
    Automobile(s): 2011 CTS Coupe
    Join Date
    Mar 2011

    Crappy service

    Today I called my dealer to schedule an appointment for routine maintenance.I asked for Friday and the adviser told me that it's first come first served.I figured Cadillac with the "standard of the world"claim would treat it's customers better.My GMC and Chrysler dealers are much better.You'd think a $50K car would merit at the least an appointment.I had an Infiniti and the dealership was first class with loaners equivalent to your car,a top notch waiting room and friendly service.Maybe I need to go look at Lexus and other quality brands.
    dkozloski and dkozloski like this.

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  3. #2
    JimmyH is offline Cadillac Owners 10000+ Posts
    Join Date
    Dec 2006

    Re: Crappy service

    I think most dealers are tired of scheduling appointments that people are late for or don't show up for at all. I can't say I blame them. If it bothers you that much, find a different dealer.

  4. #3
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
    Join Date
    Mar 2010
    Detroit, USA

    Re: Crappy service

    I'm so sorry to hear you had a frustrating experience, noel48! If would indeed like to try an alternative dealership, I'm more than happy to assist you. Simply send me an email anytime at with your zip code and I can check your options (and schedule an appointment for you if you wish!).


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