2007 STS Nav is Blank/Dead
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Cadillac Customer Care Representatives - Warranty or Dealership problems Discussion, 2007 STS Nav is Blank/Dead in Cadillac Customer Care - Warranty and Dealership questions; Help! My 2007 STS Nav/Radio/CD/DVD systems is blank/dead. Took it to the Cadillac dealer. They said that they were getting ...
  1. #1
    ekyoung is offline Cadillac Owners Member
    Automobile(s): 2007 Cadillac STS
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    Angry 2007 STS Nav is Blank/Dead

    Help!
    My 2007 STS Nav/Radio/CD/DVD systems is blank/dead. Took it to the Cadillac dealer. They said that they were getting no communication from the unit and the fuse checked good. Then they offered to to replace it for $2500.
    It was installed new in November 2010. Still no other offers or warrenties. any Ideas, it appears that their is a fuse in the unit that has gone out. Thanks in advance for help.
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  3. #2
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is online now Cadillac Customer Service
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    Re: 2007 STS Nav is Blank/Dead

    So sorry to hear that, Ekyoung! I can look into this matter for you if you like, but I would need your name, VIN, and dealer to be able to investigate. I would be happy to email you if you don't mind giving out your email address. I'm sure the knowledgeable forum regulars will be replying shortly with their input, too.

    Best,

    Katie
    Cadillac Customer Service
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  4. #3
    ekyoung is offline Cadillac Owners Member
    Automobile(s): 2007 Cadillac STS
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    Re: 2007 STS Nav is Blank/Dead

    Hi Katie,
    I called Cadillac this morning and spoke with Michael. He has taken my data and is investigating the issue for me....So I'll wait for a response if you don't mind. Don't want to tie up resources on redundant efforts. Thanks for you response.
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    RippyPartsDept's Avatar
    RippyPartsDept is online now Hi, I'm Chris - Please Read My Signature
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    Re: 2007 STS Nav is Blank/Dead

    sounds a bit expensive, but i do know that these units are pricey ...

    if they didn't disassemble your dash and get a visual ID of the part number of your nav radio then their price quote was just a guestimate and they were probably guessing on the high side to be safe
    (we need to either scan the part number with the tech2 or visually ID it or we can't get an exact exchange price)
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at Rippy Automotive
    Rippy is a Cadillac, Hummer, Saturn & Saab dealership & Official Saab Service Center
    ~~ Family owned and operated in Wilmington, NC since 1946 ~~
    We offer all forum members discounts on parts and freight
    phone: 800-RIPPY-22
    <-- insert standard boilerplate about posts not necessarily representing my employer, etc -->
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    Cadillac Cust Svc's Avatar
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    Re: 2007 STS Nav is Blank/Dead

    Quote Originally Posted by ekyoung View Post
    Hi Katie,
    I called Cadillac this morning and spoke with Michael. He has taken my data and is investigating the issue for me....So I'll wait for a response if you don't mind. Don't want to tie up resources on redundant efforts. Thanks for you response.
    That's great! I'm glad Michael is investigating the issue, and please keep us updated on the results.

    Best,

    Katie
    Cadillac Customer Service
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  7. #6
    ekyoung is offline Cadillac Owners Member
    Automobile(s): 2007 Cadillac STS
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    Re: 2007 STS Nav is Blank/Dead

    How do I find out what controls the power distribution to the 2007 Cadillac STS Nav/Radio. I can see illumination but get no response from the DVD, CD or Navigation unit. I verified that the RED/White wire has 12 VDC. I'm wondering is there a secondary control that allows the unit to power on when the car is in auxiliary or turned on.
    My VIN #:C1G6DW677770128996
    Nav/Radio
    Bar Code: 86AZKJM862121137
    Denso P/N: 19116990
    9746819-572
    S/N: 67701137
    YKV295CKY2
    GM P/N: 15939015
    468100-5720

    Just Heard back From Cadillac and Dealer. They offered me a 60/40 split....in other words $1600.00 to repair my fix my Nav/Radio. Don't have it....So I'm going to repair it myself or at least break the issue down to a lower cost solution. My daughter’s G6 had an issue where I replaced the 6 CD changer for $60 bucks in stead of the whole unit.
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  8. #7
    ekyoung is offline Cadillac Owners Member
    Automobile(s): 2007 Cadillac STS
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    Re: 2007 STS Nav is Blank/Dead

    N*Caddy,
    Can you help?

    Can anyone provide me a wiring diagram and t/s procedure for the 2007 STS Nav/Radio the system is acting as if it's not receiving a turn on signal.
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  9. #8
    JimmyH is offline Cadillac Owners 10000+ Posts
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    Re: 2007 STS Nav is Blank/Dead

    ekyoung, since you have decided not to pursue this any further with Cadillac, I copied the above two posts into a new thread in the STS forum. You will get more responses there. Here is a link to the new thread:

    http://www.cadillacforums.com/forums...dead-need.html
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