Thought this was funny.
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Cadillac Customer Care Representatives - Warranty or Dealership problems Discussion, Thought this was funny. in Cadillac Customer Care - Warranty and Dealership questions; Breanne Just dropped the car off at Cadillac and the service guy ran my vin# and said my powertrain warranty ...
  1. #1
    bigtone1013's Avatar
    bigtone1013 is offline Cadillac Owners Fanatic
    Automobile(s): 2007 Escalade
    Join Date
    Nov 2011
    Posts
    286

    Thought this was funny.

    Breanne
    Just dropped the car off at Cadillac and the service guy ran my vin# and said my powertrain warranty was up and I told him the Cadillac customer care rep told me that it was still good, he then said he's never heard of a Cadillac customer service but he would inquire further into the warranty issue, while we were waiting for the answer on the warranty he started to take my info he put in my name and all my info popped up and he asked have you been here before I said never and that the customer rep (Breanne) made my appointment for me, he stated again that he had never heard of customer service and I said why would a random person make appointments at Cadillac dealerships for people he said you got a point anyway they figured out what the problem was and told me my warranty was good. Thanks Breanne your the greatest

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  3. #2
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
    Automobile(s): All Cadillac vehicles!
    Join Date
    Mar 2010
    Location
    Michigan
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    Re: Thought this was funny.

    Bigtone,
    YAY! I am glad that they finally got it all figured out and that they took care of this issue for you! Enjoy your ride!
    Breanne
    Cadillac Customer Service

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