Cadillac Customer Care Representatives - Warranty or Dealership problems Discussion, Cadillac Customer Care - PLEASE HELP. in Cadillac Customer Care - Warranty and Dealership questions; sounds like you're being unreasonable to me - I'm shocked that this is has happened to your car, but it's ...
I am just shocked from a business standpoint that something that would cost so little to the company but could hurt so badly when I have to tell everyone who asks about the car that "I like it but I couldn't buy another because I couldn't fathom not only having a car that left pools of water in my car that made my electronics go out (just because it is so much water it gets incredibly humid inside) and risk my safety that the company was unwilling to stand behind in such an extreme situation. Especially considering it is a flagship brand and the car was less than 10k miles out of full factory warranty and barely 2 years old.
Like I've said before. I wanted to love Cadillac, but compared to colleagues experiences with BMW, Mercedes, Audi, etc and my own experience with such immensely better service at a Dodge dealership, I can't make that switch to Cadillac guy right now. Service, loyalty, and a commitment to the quality of the product even slightly beyond the B2B period if necessary is what I need out of a luxury brand.
I didn't realize you bought it used. I thought you had it since new. My bad for not reading your post thoroughly.
This makes more sense. I can't see any dealer doing a goodwill on a car you didn't buy new from them. I agree with you that you have a flaw, but the car is out of warranty and you aren't the original owner.
Goodwills are a great thing for dealers to do, but if they did them all the time, and especially to multi-owner cars, imagine the precedent they would be setting, and everyone would want every little thing fixed out of warranty. As I said, your problem probably deserves to be fixed under warranty, but I understand why they are not doing it.
In business there can never be black and white in quality issues this incredibly severe. I will take pictures and make notes for anyone interested in what Cadillac considers an acceptable lapse in quality on a 2 year old car. Again, I suppose I just chose the wrong manufacturer, and again, that depresses me greatly as I like the car dynamically so much.
The dealer wouldn't even look to see the issue after Cadillac Corporate talked to them. Corp. basically stated it didn't matter what the issue was, all that matters is warranty (yes, the call is recorded), period. While this is contractually true it is an INCREDIBLY poor way to do business (I say this with a business degree and working in administration for a larger company than GM).
The dealer "Suspects" a drain line has come loos because it "happens all the time". From what I gather on here it could be that, or the fact the line themselves were designed much too small for the sunroof size or that the lines become clogged due tot his size and also the design of the exiting ends. I also have a PM from a member who got thiis issue fixed at >50k miels because his dealer said they had a "campaign" on the moonroofs in these cars.
I didn't know insurance would cover faulty manufacturer parts/design but if they do they may be my only option (though I have a couple I am still exploring before that).
Fwiw I would still try another dealer explain the situation and see where that gets you.
As for the sunroof issues I know which thread you are talking about and you have take alot of that with a grain of salt. People on this forum often exaggerate so you can't use all the posts in that sunroof thread as definitive fact.
6 days now and no luck getting Martin to call back.... This morning, due to the rain overnight in the middle lane on the 6-lane here my defroster would not come on. The moisture in the car messes with these electronics when it rains.... I guess the only "Up side" is if the rain keeps up I'll have some quality pictures to post up soon.
I am going to pay the dealership to fix the leaks, but they cannot get me in yet (they said the district specialist told them not even to look at it when they had the car in for it last time, so I have to have a new appointment with their "leak specialist"). I do want to get the district specialist to call back and confirm Cadillac's position for me.
As for the electronics, they have begun randomly acting up (I guess the damage is just done now) and I can't afford to replace all those part son my own tab right now so I don't have much choice there, I have to get to work.
Martin called today (after 1 week of no contact whatsoever and Breanne having to personally make contact) to confirm that despite the severity of the issue and the dangerous risk to safety Cadillac feels there money and care is best spent elsewhere.
I will try to scrounge up some cash to fix the car to the point where I'm not scare dof driving and decide what to do from there. Unfortunately at this point oal the people asking me about the car and Cadillac in general I must have a very negative response. I can take a car with a manufacturing/design defect and forgive, but I can't forgive a company who refuses to take ownership of it, even if their customer's safety is at risk.
I am unsure if I will keep the car short term or long term. If the company stood behind the car I'd surely keep it, but now I am afraid of keeping it and it be9ing so much more difficult to own compared withe other cars I've owned thus far. I honestly really wish I didn't like the car so much or I wouldn't have a hard decision to make.
I do want to thank everyone here for their help with all the issues I've had and hope to still stick around as it seems this board will be very necessary for me as Cadillac and the dealership have been very non-helpful except for Breanne who I also personally thank for her efforts. You are what the company should be.
I'll keep everyone updated on this in the future. I do have some pics to post up when time allows.