new GM transaxle, dealer replaced & subsequent complications
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Cadillac Customer Care Representatives - Warranty or Dealership problems Discussion, new GM transaxle, dealer replaced & subsequent complications in Cadillac Customer Care - Warranty and Dealership questions; The transaxle, half case seal, and water pump of my lower than average mileage 02 DHS were replaced by a ...
  1. #1
    misterlac is offline Cadillac Owners Member
    Automobile(s): Deville DHS
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    new GM transaxle, dealer replaced & subsequent complications

    The transaxle, half case seal, and water pump of my lower than average mileage 02 DHS were replaced by a local Cadillac dealer. The trans was replaced with new GM. Since the repair work, I have experienced a significant loss in gas mileage, going from 17 city to approx. 11. The motor has also become extremely noisy. Prior to the service I could stand next to the running engine and seriously be unable to tell it was running. I have returned the vehicle several times and service has not offered a solution. They state that the trans needs to re-adapt to my driving habits over the course of 1000 miles, and have no explanation for the noisy motor. Right now the fuel used read out and trip od read : trip 69 miles, fuel used 7.2 gallons! I would highly appreciate any advice you can provide. Thank you for your time and consideration.

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  3. #2
    JimmyH is offline Cadillac Owners 10000+ Posts
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    Re: new GM transaxle, dealer replaced & subsequent complications

    for reference, here is his thread in the deville forum

    http://www.cadillacforums.com/forums...s-mileage.html

  4. #3
    misterlac is offline Cadillac Owners Member
    Automobile(s): Deville DHS
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    Re: new GM transaxle, dealer replaced & subsequent complications

    What happened to the reply?

  5. #4
    misterlac is offline Cadillac Owners Member
    Automobile(s): Deville DHS
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    Re: new GM transaxle, dealer replaced & subsequent complications

    Thanks anyway. I've already escalated the issue with the dealer at least 4 times since the repair, and heading for a 5th. The vehicle is under a comprehensive extended warranty and a repair warranty. Being unable to find a reasonable solution with service, it seemed, given all the helpful advice provided by all here at cadillacforums, that an outside unbiased opinion could be found. Sorry.

  6. #5
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is online now Cadillac Customer Service
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    Re: new GM transaxle, dealer replaced & subsequent complications

    Misterlac,
    Have you contacted GM Customer Assistance reps yet? Do you have a case set up? If so, would you like to give me your case number?
    Breanne
    Cadillac Csutomer Service

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