SRX Bluetooth paired but not connected

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Cadillac Customer Care Representatives - Warranty or Dealership problems Discussion, SRX Bluetooth paired but not connected in Cadillac Customer Care - Warranty and Dealership questions; I just purchased my SRX at first my phone was connected for about a week and then it would not ...
  1. #1
    RXman is offline Cadillac Owners Member
    Automobile(s): SRX
    Join Date
    Aug 2011

    SRX Bluetooth paired but not connected

    I just purchased my SRX at first my phone was connected for about a week and then it would not stay connected. I took phone back and they tested it to be fine. What I gathered from some reading is that the problem stems from it accessing phone book. Is there a way to stop that. When I rented a flex it gave me the option here it seems to do it on its own. I would like to try that first before swapping phones. Thanks

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  3. #2
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is online now Cadillac Customer Service
    Join Date
    Mar 2010
    Detroit, USA

    Re: SRX Bluetooth paired but not connected

    RXman, have you had the vehicle checked to make sure that the vehicle isn't causing the problem? If the vehicle comes out without any issues then that would eliminate another possibility as to what the culprit may be for this issue for you. I hope this helps. If you need any additional assistance let me know.

    Jeff Morris, Cadillac Customer Service

  4. #3
    Cadillac Tony is offline Cadillac Owners Connoisseur
    Join Date
    Dec 2004
    Leesburg, Florida

    Re: SRX Bluetooth paired but not connected

    I've been able to solve this problem for several customers by deleting the phone from your SRX, then re-pairing it.

    Press the speech button the steering wheel and say

    1. If you have Nav, say "handsfree" (if not, start at step 2)
    2. Say "bluetooth"
    3. Say "delete"
    4. Say the name of your phone to remove it from the SRX.

    Re-pair the phone by using the same instructions, only replace the word "delete" with the word "pair". Let me know if you have any difficulty.

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