In service date and bumper to bumper warranty
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Cadillac Customer Care Representatives - Warranty or Dealership problems Discussion, In service date and bumper to bumper warranty in Cadillac Customer Care - Warranty and Dealership questions; Elizabeth, I purchased my 2008 Escalade EXT in May 2009 I think and yet according to Onstar my factory warranty ...
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    flyingfortress1983 is offline Cadillac Owners Member
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    In service date and bumper to bumper warranty

    Elizabeth, I purchased my 2008 Escalade EXT in May 2009 I think and yet according to Onstar my factory warranty will expire February 02, 2011. Could you help me with this issue my VIN 3GYFK628X8G211363.

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    flyingfortress1983 is offline Cadillac Owners Member
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    Re: In service date and bumper to bumper warranty

    The reason I posted this is because my in-service date for my vehicle was in May of 2009 and Cadillac is shorting me one year of bumper to bumper warranty!!!

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    JimmyH is offline Cadillac Owners 10000+ Posts
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    Re: In service date and bumper to bumper warranty

    Did you buy it new or used?

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    flyingfortress1983 is offline Cadillac Owners Member
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    Re: In service date and bumper to bumper warranty

    I purchased the vehicle new in 2009

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    Re: In service date and bumper to bumper warranty

    Hi, my name is Breanne, I am taking over for Elizabeth. I just looked up your VIN and it says that your bumper to bumper warranty ends 2/11/2012. Anything else I can help you with, let me know.

    Breanne
    Cadillac Customer Service

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    flyingfortress1983 is offline Cadillac Owners Member
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    Re: In service date and bumper to bumper warranty

    Breanne, the reason I posted this was because I purchased my vehicle, 2008 Escalade EXT, new from Williamson Cadillac in May of 2009 and according to the dealer that is my in service date on my service documents. I am wondering why my bumper to bumper warranty is being cut short a year. I should be receiving bumper to bumper warranty until May of 2013. Can you please explain this to me?

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    Re: In service date and bumper to bumper warranty

    Looking at your VIN, I am showing that the warranty start date/in service date is 2/11/2008, not the date which you purchased the vehicle. The warranty must have began in 2008 because the dealership owned it for that year. So, with that in service date the warranty will end 2/11/2012. You will have your powertrain warranty until 2/11/2013. You could contact your dealership about why their documents would say that your in service date is different.

    Breanne
    Cadillac Customer Service

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    Re: In service date and bumper to bumper warranty

    looks like the car was originally delivered to Devoe in Naples ... they did the PDI

    Williamson did the first warranty work 5/2/2008 (284 miles) for a horn problem.
    so 2000 seems right...
    next warranty work was just over a year later 5/12/2009 (1,259 miles) for a floor console trim replacement.

    -- what doesn't seem right is that the warranty start date (in service date) is 2/11/2008 but the PDI wasn't done until 5/2/2008

    i'm not sure how you would go about fixing this discrepancy (or if it even is a discrepancy) but the sooner you get it done, the better

    it does seem to me like you bought a used car, not a new car... possibly a dealer demonstrator?
    maybe a talk with your selling dealer/salesperson is in order?
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at Rippy Automotive
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    flyingfortress1983 is offline Cadillac Owners Member
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    Re: In service date and bumper to bumper warranty

    Rippy, what do you suggest I tell the salesperson/general manager because when I bought the vehicle they advertised it to me to be a new vehicle however the only thing was when I financed my lending institution made it a used car for financing purposes due to the fact that the car was not of the current model year (MY2009). The dealer will probably tell me that I bought the car knowing it had the mileage. Has anyone ever experienced this before and how did they fix it?

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    Your original sale paperwork will tell if it was sold as new or used.
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at Rippy Automotive
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    ~~ Family owned and operated in Wilmington, NC since 1946 ~~
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