Crystal Red Tintcoat
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Cadillac Customer Care Representatives - Warranty or Dealership problems Discussion, Crystal Red Tintcoat in Cadillac Customer Care - Warranty and Dealership questions; My dealer is telling me that the Crystal Red Tintcoat is on backorder, so the 2012 Srx with this exterior ...
  1. #1
    duke11 is offline Cadillac Owners Member
    Automobile(s): 2012 Crystal Red SRX Premium
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    Crystal Red Tintcoat

    My dealer is telling me that the Crystal Red Tintcoat is on backorder, so the 2012 Srx with this exterior paint will be delayed. Do you have any information about the paint. Please advise!
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  3. #2
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: Crystal Red Tintcoat

    Duke11,

    What your dealership is telling you is correct. At this time I do not have information on how long of a delay there will be. I don’t think it would be too long. I suggest that you keep in touch with your dealership to stay updated on the availability of the paint. I apologize for the inconvenience.

    Thank you,

    Elizabeth, Cadillac Customer Service
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  4. #3
    duke11 is offline Cadillac Owners Member
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    Re: Crystal Red Tintcoat

    Elizabeth, do you have a updated date on when the Crystal Red paint will be avaiable on the 2012 SRX. Please let me know?
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  5. #4
    Cadillac Cust Svc's Avatar
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    Re: Crystal Red Tintcoat

    duke11,

    Unfortunately, at this time I have not been provided with a date of when the Crystal Red Tincoat will be available on the 2012 SRX. If I do get provided with a date, I will post here to let you know. I do apologize for the inconvenience.

    Thank you,

    Elizabeth, Cadillac Customer Service
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  6. #5
    duke11 is offline Cadillac Owners Member
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    Re: Crystal Red Tintcoat

    Elizabeth, do you have a date when the Red Crystal Tintcoat will be available on new 2012 SRX. Please advise!
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  7. #6
    rchern is offline Cadillac Owners Fanatic
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    Re: Crystal Red Tintcoat

    Elizabeth,when this thread was started you wrote "I don't think it will be to long". The fact is that you have no idea how backed up the paint is so you just told people what they wanted to hear instead of the truth. Now, you don't even answer people who ask. I would say both responses are disrespectful.
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  8. #7
    Cal.p is offline Cadillac Owners Member
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    Re: Crystal Red Tintcoat

    Quote Originally Posted by rchern View Post
    Elizabeth,when this thread was started you wrote "I don't think it will be to long". The fact is that you have no idea how backed up the paint is so you just told people what they wanted to hear instead of the truth. Now, you don't even answer people who ask. I would say both responses are disrespectful.
    Don't knock it. At least this thread got a reply
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  9. #8
    rchern is offline Cadillac Owners Fanatic
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    Re: Crystal Red Tintcoat

    Checked with my dealer and he said they were backed up because of the earthquake in Japan but they're not backed up anymore. Now I'll tell the reason I came onto this website in the first place. In the dealership near me there was a Cadillac CTS parked next to a Chevy Cruze. They both had Crystal Red Tintcoat paint. The cost on the Caddy was $995 and the Chevy was $325. Maybe the Caddy is 10-15% larger but I really don't see any reason for that much difference. I wonder if our friendly customer service representative wants to weigh in on this one as well as the status of the paint availability. Or, if you don't have anything good to say, don't say anything at all.
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  10. #9
    JimmyH is offline Cadillac Owners 10000+ Posts
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    Re: Crystal Red Tintcoat

    Quote Originally Posted by rchern View Post
    I would say both responses are disrespectful.
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  11. #10
    JimmyH is offline Cadillac Owners 10000+ Posts
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    Re: Crystal Red Tintcoat

    Quote Originally Posted by rchern View Post
    Or, if you don't have anything good to say, don't say anything at all.
    I guess you don't practice what you preach.
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  12. #11
    rchern is offline Cadillac Owners Fanatic
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    Re: Crystal Red Tintcoat

    Is asking a question about pricing disrespectful? Is asking asking why A Cadillac Customer Care Representative on this website won't answer a question disrespectful? If some one wants to be on this forum and call themselve a Cadillac Customer Care Representative then I think they should be able to answer for themselve. Not just the "Isn't it great we all have Caddys" questions, but the hard questions.
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  13. #12
    JimmyH is offline Cadillac Owners 10000+ Posts
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    Re: Crystal Red Tintcoat

    You are a disrespectful ingrate. To quote Cadillac Customer Svc "If I do get provided with a date, I will post here to let you know." They have not posted again. Obviously (to everyone except you, apparently) they don't have the date. Now you will never know.
    caddy429 and caddy429 like this.
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