Key Fob Problem

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Cadillac Customer Care Representatives - Warranty or Dealership problems Discussion, Key Fob Problem in Cadillac Customer Care - Warranty and Dealership questions; GM Rep, I have a serious problem with my 2011 V Coupe. I stopped at 7-11 this morning for coffee. ...
  1. #1
    Twist is offline Cadillac Owners Member
    Automobile(s): CTS-V
    Join Date
    May 2011

    QuestionKey Fob Problem

    GM Rep, I have a serious problem with my 2011 V Coupe. I stopped at 7-11 this morning for coffee. When I came out my doors would not unlock. I used the OnStar ap on my IPhone to unlock the doors. When I got in the DIC showed the following message "No FOB found" and then "Theft Attempted". After about 15 minutes everything worked fine. I have had the car for almost 3months and this happens about once a week. The dealer said they could not find a problem. Of course it works fine at the dealership. I would really hate to be steamed because of this problem.

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  3. #2
    JimmyH is offline Cadillac Owners 10000+ Posts
    Join Date
    Dec 2006

    Re: Key Fob Problem

    This is best in its own thread.

  4. #3
    reciprocity is offline Cadillac Owners Fanatic
    Automobile(s): 2005 CTS-V (red), 2009 CTS Premium Sedan (red), 2016 ELR (Radiant Silver Metallic)
    Join Date
    Jan 2005

    Re: Key Fob Problem

    I had the same thing happen and it turned out to be a faulty key fob. The dealer replaced it and I haven't had any trouble since. You might try your other fob to narrow the problem down to the car or the fob. Also, be sure to read in the manual how to insert it into the slot in the console in case it's a battery issue. If you're stranded someplace, that's at least something to something to try.

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  6. #4
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
    Join Date
    Mar 2010
    Detroit, USA

    Re: Key Fob Problem


    I am sorry to hear that you are experiencing this issue. Does this happen with both of your key fobs?

    Thank you,

    Elizabeth, Cadillac Customer Service

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