GMPP warranty issue

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Cadillac Customer Care Representatives - Warranty or Dealership problems Discussion, GMPP warranty issue in Cadillac Customer Care - Warranty and Dealership questions; I have an extended GMPP Major Guard warranty on my 2007 Escalade. I am currently Active duty in the Army ...
  1. #1
    cadeezy1 is offline Cadillac Owners Member
    Automobile(s): 2007 Escalade
    Join Date
    Jun 2011

    GMPP warranty issue

    I have an extended GMPP Major Guard warranty on my 2007 Escalade. I am currently Active duty in the Army and
    will be relocating to Guam. Although there is a GM dealer in Guam and Guam is a U.S. territory, I am told that the
    GMPP warranty will not cover my vehicle in Guam. If I knew this would be the case I would not have purchased the
    warranty. After doing some digging, I have been told that it is because the warranty company can not pay to a Guam
    address. In this case I am more than willing to pay up front and have GMPP reimburse me to my Hawaii address
    for any repair costs if this is an option, just as long as I can have my vehicle covered. After speaking with the GM dealer in Guam, they are more than willing to work with me in regards to the above scenario. Can anyone please provide me some insight on this or any possible alternatives?

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  3. #2
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
    Join Date
    Mar 2010
    Detroit, USA

    Re: GMPP warranty issue


    I spoke with GMPP and they said that you would not be able to get reimbursed if you had any warranty claims while you were in Guam. I do apologize for the inconvenience.

    Thank you,

    Elizabeth, Cadillac Customer Service

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